SANDRA BARTEL
Boca Raton,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
9
9
years of professional experience
Work History
Server
THE LOCALE
Boca Raton, FL
10.2017 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Food Runner
THE LITTLE CHALET
Boca Raton, FL
10.2015 - 10.2017
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Skills
- Guest Engagement
- Table Bussing
- Safe Food Handling
- Food Running
- Table Setting
- Beverage Preparation
- Check payment processing
- Suggestive Selling
- Food station setup
- Positive and professional
- Exceptional customer service
- POS operation
- Professional Appearance
- Menu Memorization
- Strong Work Ethic
Languages
Spanish
Professional
Portuguese
Full Professional
English
Full Professional
Timeline
Server
THE LOCALE
10.2017 - 04.2024
Food Runner
THE LITTLE CHALET
10.2015 - 10.2017