Sandra Bassa
Matawan,NJ
Summary
Dynamic Medical Office Assistant with experience at CentraState Medical Center, excelling in multitasking and organization. Proven track record in managing patient records and ensuring HIPAA compliance. Exceptional customer service and adeptly handling insurance verification, contributing to a seamless office operation and enhanced patient satisfaction.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
CentraState Medical Center
07.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Managed employer and state family leave paperwork.
- Experience with covering the Breast Surgeons Office and received recent training on surgery scheduling.
Education
Bachelor of Science - Psychology
Rutgers University
Newark, NJ05-2022
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Positive attitude
- Managing patient records
- HIPAA compliance
- Medical reception
- Insurance verification
- Phone and email etiquette
Languages
Polish
Native or Bilingual
Timeline
Medical Office Assistant
CentraState Medical Center
07.2022 - Current
Bachelor of Science - Psychology
Rutgers University
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