Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Sandra Batista

Spring

Summary

With over 20 years' experience in customer service, administration, and managerial function I bring excellent communication skills and customer service skills that will be an asset to your company. An organized, detailed oriented and self-starter. Ready to accomplish tasks assigned and a team player. Maintain company confidentiality.

Overview

29
29
years of professional experience

Work History

Houston Office Occupational Safety Analyst

Repsol Services
05.2024 - Current
  • Assist new and existing International Expatriates on completing their Defensive Driving Course prior to accepting the lease vehicle.
  • Safety onboarding of employees and contractors: emergency procedure, on-solve comm system coordination with Security, etc
  • Safety Training Administration: online training, 3rd party courses, and in-house Training.
  • Coordinate Occupational safety actions at the Houston Office with Office Services and Security
  • Coordinate Industrial Hygiene measures with Global Safety department and P&O
  • Participate in definition and administration of Car travel safety with Security and Office Services
  • Definition of specific safety actions and processes for those working remotely from home.
  • Maintaining Personal Protection Equipment inventory and placing orders for the issuance of supplies to personnel in the Houston Office
  • Leading and directing our Floor Safety Warden program.
  • Spreading a safety culture of safety moments in meeting at the office.
  • Serving as the document control (QA/QC) point person for our local Integrated Management System and working with the various groups within our office to ensure continuity and consistency.
  • Assisting with daily, weekly, monthly and yearly HSE data trending analysis and reporting as needed and inputting data into various Repsol tracking tools (GAMA, APA, eSopry, etc.), related to the Houston Office
  • Administering the departments Action Tracker Database.
  • Preparation and filing of OSHA and any other safety related forms for the Houston Office to Regulatory authorities.
  • Serving as a member of our Critical Response Team and participating in various drills, exercises, and training for Natural Disasters, Pandemic and Business Continuity plans for the Houston Office.
  • Updating and coordinating the Humanitarian Plan with P&O and maintaining our Employee and Contractor list within our crisis communication tool.

Workplace Services Analyst

Repsol Services
12.2017 - 05.2024
  • Travel and Concur Expense Administrator for the US
  • Lead Contact for incoming Internal Expatriates. This includes getting their lease vehicle, temporary housing, transportation upon arrival. Their contact for any other questions that I can assist or direct them to the appropriate person.
  • Review travel and expense reports for compliance to the Global Corporate Norms
  • Lead training course for new employees being onboard in the Travel and Expense application as well as the SharePoint site
  • Work with Finance on any discrepancies on cash payouts or reporting thru SAP and Concur and accounts that are in arrears
  • Reconfigure monthly travel reports for each director or head of department, cost centers to view their travel expenditures monthly
  • Review all business cards, stationary to ensure that they are meeting our branding guidelines
  • Track all orders being submitted through local vendors for supplies to ensure within the company guidelines
  • Assist on any building related issues and act as liaison with property management
  • Assist on decommissioning certain US offices that are being closed or downgraded
  • Create PR and PO's in SAP for invoices due to vendors
  • Oversee the Safety Ambassador program
  • Provide the Safety Ambassador the tools they need to assist in an emergency in the office
  • Provide Safety Ambassadors and employees Training for High Rise building and CPR/AED
  • Create and Maintain the Safety SharePoint site for the Safety program in the US
  • Assist with Ergonomics at office as well as at home office Ergonomics

Administrative Assistant

Repsol Services
12.2014 - 12.2017
  • Scheduled office meetings and client appointments for staff teams
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Coordinate all offsite meetings as well as team building events
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation for all staff members in Gas Trading Department
  • Processed Invoices in SAP for Gas Trading Department
  • Support Compliance and Back Office to extract and maintain data from The Maritimes & Northeast Pipeline report on excel reports that feeds to other files and workbooks that are pertinent to end of month closing as well as to Middle office daily job functions

SAP Coordinator

Repsol Services
06.2014 - 12.2014
  • Processed invoices through SAP to be prepared for AP to complete payment process
  • Create outline agreements and purchase order when needed for new vendors
  • Demonstrated respect, friendliness and willingness to help wherever needed

HR Manager - Call Center

AT&T
08.2012 - 03.2014
  • Responsible for daily callout's in the Houston office that held 225 representatives
  • Would create incentives to have employees come to work daily and on time for the scheduled time
  • File FMLA forms to protect representatives time, which assist the office goals that need to be met monthly
  • Worked with AT&T disability group while representatives are out and see how to have a win win solution for representatives as well as the company to get representatives back to work
  • Worked closely with our directors and associate directors where we find trends in representatives that report out ill to suspend/terminate employment
  • When appropriate worked on workers comp claims and unemployment claims and interviews
  • Conducted attendance audit by using a SAP GUI program to assist meeting company goals of 4.5 annualized days for office attendance

Call Center Manager

AT&T
05.2003 - 08.2012
  • Responsible for direct supervision, motivation, development of 18-20 Revenue Management reps in the Accounts Receivable Center
  • Analyze the details of the Collection Activity Report that consists of each representative result for total dollars presented vs
  • Total dollars collected; % collected today, % promises kept
  • Responsible for managing all employees' results including revenue and customer satisfaction which the goal was set at
  • Perform monthly audits on each rep to ensure continuity of outstanding customer service level and collection process & procedures were met
  • These audits enable me to design and implement weekly plans that produce individual as well as team results to meet and exceed the center objectives
  • Lead manager overseeing the Spanish reps working on the BOCRIS system to handle Southeast calls
  • One of the Lead Managers over our quarterly Platinum and end of year Winner Circle program, responsibilities are to obtain & negotiate restaurants as well as purchase items and gift cards to be within budget
  • Back up to the HR manager to ensure we have returned to work properly handled as well as handle any incidents that occur at that time
  • Back up to Force Manager to ensure that we are on schedule with our percentage answered for the day, schedule reps in our bilingual center if necessary
  • Assist our local Process Support Management team with issues that arise on the floor that are customer affecting to be resolved in a timely manner

Revenue Management Representative

AT&T
02.2000 - 05.2003
  • Handled inbound and outbound calls collecting customers current and delinquent bills including arrangements, restoral/suspension of service
  • Provided excellent service utilizing problem solving skills thus reducing net bad debt and daily sales outstanding
  • Part of the Manager Assistant Program, a position that enables me to assist customers in the capacity of Management, providing solutions while securing the best interest of the company
  • Nesting mentor, transitioning newly graduated reps to the floor, emphasizing all learned material from Initial Training class
  • Met with other mentors on a weekly basis to discuss areas of concerns as well as new ideas to improve results
  • Conducted training of Order Error Reports processing/correcting

Service Representative

Intercon Industries
08.1999 - 02.2000
  • Responsible for downloading and processing requisitions from SAP
  • Responsible for tracking requisitions on Excel Spreadsheets
  • Problem solved all past due requisitions and handled all complaints on a positive basis
  • Provided excellent customer service for the fast-paced International Company throughout USA, Mexico, Germany and Japan

Office Manager

Hygeia Chemical Company
12.1995 - 01.1999
  • Managed a team of eight employees
  • Insured that all customers were receiving the service they needed, and products provided in a timely manner
  • Oversaw production were both of good quality and distributed within 48 hours guaranteed period
  • Assisted outside sales representatives with clients that require extra attention
  • Responsible for maintaining monthly budgets
  • Handled both accounts receivable/payable effectively
  • Handled outbound calls to professionally collect delinquent accounts

Education

High School Diploma -

Douglas McArthur High
Houston, Tx
06.1992

Skills

  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • SAP
  • Concur
  • Microsoft Teams
  • Workday
  • Customer Experience
  • Multitasking
  • Fast learner
  • Team player
  • SharePoint
  • Safety training
  • Ergonomics evaluation
  • Vehicle safety
  • Workplace safety
  • Accident investigation
  • Occupational safety
  • Disaster preparedness
  • Emergency response

Awards

  • Repsol Spot Award 2019, For Always assisting employees to troubleshoot issues in Concur Program. For effectively aligning the expense program for all USA office.
  • Repsol Highlight Award 2021, For being a lead on office re-opening COVID prepared.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Houston Office Occupational Safety Analyst

Repsol Services
05.2024 - Current

Workplace Services Analyst

Repsol Services
12.2017 - 05.2024

Administrative Assistant

Repsol Services
12.2014 - 12.2017

SAP Coordinator

Repsol Services
06.2014 - 12.2014

HR Manager - Call Center

AT&T
08.2012 - 03.2014

Call Center Manager

AT&T
05.2003 - 08.2012

Revenue Management Representative

AT&T
02.2000 - 05.2003

Service Representative

Intercon Industries
08.1999 - 02.2000

Office Manager

Hygeia Chemical Company
12.1995 - 01.1999

High School Diploma -

Douglas McArthur High

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Sandra Batista