- Outdoor Recreation
- Horseback Riding
- Gardening
- Growing herbs, vegetables, or fruits in home gardens
Sandra Baunack
Atco
Summary
Dynamic Office Manager with extensive experience at Sterling Veterinary Associates, excelling in customer service and office administration. Proven ability to maintain confidentiality and manage financial records accurately. Skilled in scheduling and fostering teamwork, I enhance operational efficiency while ensuring a welcoming environment for clients and staff alike.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
22
22
years of professional experience
Work History
Office Manager/Receptionist
Sterling Veterinary Associates
02.2016 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Receptionist/Client Support Specialist
County Line Veterinary Hospital
01.2008 - 11.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Collected payments, processed transactions and updated relevant records.
Front Desk Receptionist/assistant to the Doctor
Associates in Family HealthCare
08.2003 - 01.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted with medical billing,insurance claims processing(IDC-10 coding)and payment handling
- Trained new employees
Education
GED -
Souderton High School
Souderton, PA/Montgomery CountySkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Administrative support
- Clerical support
- Credit and collections
- Scheduling
- Teamwork and collaboration
Interests
References:
Dr Evan Gandler DVM-professional for Sterling Veterinary Hospital -609-440-8564
Krystal Cardwell personal 856-745-8528
Timeline
Office Manager/Receptionist
Sterling Veterinary Associates
02.2016 - 03.2025
Receptionist/Client Support Specialist
County Line Veterinary Hospital
01.2008 - 11.2015
Front Desk Receptionist/assistant to the Doctor
Associates in Family HealthCare
08.2003 - 01.2008
GED -
Souderton High School
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