Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Sandra  Beckler

Sandra Beckler

Paralegal
Phoenix,AZ

Summary

Meticulously learning nuances in 17+ years as a Paralegal, implementing experienced abilities. Committed to maintaining professional relationships to facilitate trust and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding skilled time management thus, providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated team supporting extensive experience in the legal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17

Years of experience

4
4
years of post-secondary education

Work History

Farmers Customer Service Rep.

Farmers Insurance Agency
Phoenix, AZ
09.2022 - 12.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Immigration and Federal Civil Unlimited Paralegal

Confidentiality
Phoenix, AZ
07.2022 - 07.2023
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Increased collaboration among team members by coordinating meetings, conference calls, and video conferences with internal staff and external parties involved in cases.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
  • Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
  • Supported risk mitigation efforts by assisting in the preparation of due diligence reports on potential clients or business partners.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
  • Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Conferred with clients and other involved parties to gather and track case information.
  • Prepared legal briefs, motions, and pleadings.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Edited and proofread legal documents to verify accuracy.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Revised and finalized letters, briefs, and memos.
  • Researched statutes, decisions, legal articles, and codes.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Interviewed clients to obtain information relevant to cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Conducted background investigations on defendant.
  • Collaborated with attorneys to develop strategies for each case.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Developed polished motions and briefs to support litigation processes and court proceedings.

Litigation Paralegal to the Managing Attorney

Edward Y. Lee ESQ.
Los Angeles, CA
06.2023 - 08.2023


  • Collaborated to facilitate the exchange of documents during discovery, promoting efficiency in litigation proceedings.
  • Optimized internal communications within the firm by creating concise case summaries for attorneys'' reference during consultations or meetings.
  • Contributed to favorable outcomes in multiple trials by efficiently organizing exhibits and coordinating witness testimony schedules.
  • Improved client communication by regularly updating them on case progress and addressing concerns promptly.
  • Ensured timely filing of all legal documents with courts by diligently tracking deadlines and coordinating efforts with firm staff and external resources.
  • Increased accuracy of billing records by meticulously tracking hours spent on each task related to assigned cases.
  • Ensured compliance with court rules and procedures through meticulous proofreading and editing of all submitted documents.
  • Managed complex e-discovery projects for large-scale cases, effectively utilizing technology tools for data organization and analysis.
  • Facilitated cost-effective retrieval of case materials by leveraging electronic databases such as LexisNexis, Westlaw, or Pacer systems as needed during research tasks.
  • Assisted with deposition preparation, including gathering relevant documents and preparing witness outlines for attorneys.
  • Maintained confidentiality of sensitive information while handling high-profile cases that involved public figures or corporations.
  • Streamlined document review processes, resulting in a significant reduction of time spent on case preparation.
  • Supported attorneys in court by efficiently managing trial exhibits, taking detailed notes during proceedings, and addressing any unforeseen issues.
  • Expedited trial preparation by drafting pleadings, motions, and briefs under attorney supervision.
  • Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
  • Prepared, indexed and developed exhibits such as Type.
  • Maintained litigation database and document organization for Type cases.
  • Created visual displays such as timelines, graphs and PowerPoint slides to explain complex concepts during trials.
  • Managed exhibits, evidence and data related to Type legal proceedings.
  • Used document review tools to discover and inspect records.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Revised and finalized letters, briefs, and memos.
  • Conducted background investigations on defendant.

Education

Bachelors Of Art - Cultural Studies

California State University, Northridge
Northridge, CA
02.2010 - 06.2012

ABA Approved Paralegal Certificate - Law To Meet Business & Profession Code

UCLA Paralegal Training Program
University, California, Los Angeles
10.2016 - 02.2017

Master In Public Administration - Concentration And Public Policy Analysis

California State University, Northridge
Northridge, CA
12.2012 - 08.2014

Skills

Scheduling

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Software

File Vine, Clio, infusion, Pacer Westlaw

Timeline

Litigation Paralegal to the Managing Attorney

Edward Y. Lee ESQ.
06.2023 - 08.2023

Farmers Customer Service Rep.

Farmers Insurance Agency
09.2022 - 12.2023

Immigration and Federal Civil Unlimited Paralegal

Confidentiality
07.2022 - 07.2023

ABA Approved Paralegal Certificate - Law To Meet Business & Profession Code

UCLA Paralegal Training Program
10.2016 - 02.2017

Master In Public Administration - Concentration And Public Policy Analysis

California State University, Northridge
12.2012 - 08.2014

Bachelors Of Art - Cultural Studies

California State University, Northridge
02.2010 - 06.2012
Sandra BecklerParalegal