Proficient in emergency medical care and pharmacy support, with strong multitasking and communication skills. Experienced in enhancing patient comfort and safety through empathetic care. In addition to multiple years of medical billing in both a physician office and hospital setting.
Overview
29
29
years of professional experience
Work History
Emergency Medical Technician
Morris Co EMS
Council Grove, KS
12.2025 - Current
Administered first aid and emergency medical care to patients in high-stress environments.
Collaborated with team members to ensure efficient patient transport and care continuity.
Monitored vital signs and documented patient histories accurately for effective treatment planning.
Assisted in the operation of emergency medical equipment, ensuring readiness at all times.
Communicated effectively with dispatchers and healthcare professionals during emergency responses.
Participated in ongoing training programs to enhance skills and knowledge of EMS protocols.
Maintained cleanliness and organization of medical supplies and equipment in ambulance units.
Supported patient comfort through empathetic communication during transport to medical facilities.
Certified Pharmacy Technician
CareArc RX
Emporia, KS
10.2025 - Current
Assisted pharmacists in dispensing medications and managing prescriptions.
Operated pharmacy software to maintain accurate patient records and medication inventory.
Supported daily pharmacy operations by restocking shelves and organizing supplies efficiently.
Provided customer service by answering inquiries regarding medications and health products.
Ensured compliance with safety regulations and proper handling of pharmaceutical products.
Collaborated with healthcare providers to facilitate effective patient care through medication management.
Participated in training programs to enhance knowledge of pharmaceutical practices and technologies.
Monitored expiration dates on medications, contributing to quality assurance in the pharmacy environment.
Certified Pharmacy Technician
Walmart Pharmacy
Emporia, KS
07.2017 - 02.2025
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Insurance Biller
Newman Regional Health Hospital
Emporia, KS
07.1997 - 01.2016
Processed insurance claims accurately and efficiently to minimize denials and delays.
Coordinated with healthcare providers to obtain necessary documentation for claim approvals.
Reviewed patient billing statements for accuracy, ensuring compliance with regulations and policies.
Resolved discrepancies in billing through thorough investigation and effective communication with insurers.
Managed billing processes for medical claims, ensuring timely submission and accurate coding.
Streamlined workflows to enhance efficiency in claims processing and reduce turnaround times.