SANDRA BERG
Surprise,AZ
Summary
Dynamic and results-oriented professional with a proven track record at CH ROBINSON, excelling in supply chain logistics and customer relationship management. Enhanced operational efficiency by significantly reducing invoice processing time through streamlined logistics operations. Possesses strong skills in Microsoft Office and analytic problem-solving, effectively transforming challenges into strategic solutions that drive business growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
CH ROBINSON
11.2018 - Current
- Develop rapport with clients to gain insights into their requirements.
- Facilitated seamless coordination among customers, carriers, suppliers and internal teams to address requirements promptly.
- Processed orders, scheduled appointments, and managed daily customer interactions.
- Enhanced operational efficiency by leveraging Navisphere for monitoring and meeting client requirements.
- Facilitated business growth by understanding commitments and identifying customer needs.
Global Forwarding Agent
CH ROBINSON
02.2017 - 10.2018
- Coordinated with operational teams to optimize air and ocean freight processes.
- Adhered to SOPs while maintaining compliance with organizational standards.
- Collaborated with sales and branch operations to enhance freight processes.
Operations Representative
CH ROBINSON
04.2004 - 02.2017
- Streamlined logistics operations for the highest-performing high-volume account.
- Ensured quality execution while identifying issues and implementing solutions.
- Analysed the LTL enterprise resolve report while ensuring accurate load building currently absent in the system to significantly reduce invoice processing time to 10 days.
- Collaborated with vendors to quickly address billing and payment disputes.
- Utilized and managed necessary reports.
Executive Assistant
THE STEIN AUCTION COMPANY
04.1994 - 04.2004
- Handled incoming phone calls and coordinated listings on eBay.
- Creatively designed the layout and appearance of auction catalogs, generating interest in auction items, and enticing new buyers to bid.
- Responded promptly to customer inquiries via messages and calls, enhancing communication transparency.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Coordinated meeting and work schedules
Education
High School Diploma -
Schaumburg High School
SchaumburgSkills
- Microsoft Office
- Analytic Problem Solving
- Supply Chain Logistics
- Task Prioritization
- Results-Oriented Problem Solver
- Supply Chain Management
- Meeting Organization
- Customer Relationship Management
- Administrative Excellence
- Billing issue resolution
Certification
- Hazmat
- High Value
- Sanitary Food Transportation
Timeline
Customer Account Specialist
CH ROBINSON
11.2018 - Current
Global Forwarding Agent
CH ROBINSON
02.2017 - 10.2018
Operations Representative
CH ROBINSON
04.2004 - 02.2017
Executive Assistant
THE STEIN AUCTION COMPANY
04.1994 - 04.2004
High School Diploma -
Schaumburg High School
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