Sandra Bermudez
Orlando,FL
Summary
With a proven track record at Pharma Logistics, Smith and Nephew and Merck, I excel in building customer relationships and exceeding metrics, demonstrating strong business acumen and adaptability. My leadership and negotiation skills have driven team success and sales growth, establishing me as a key player in commercial operations and strategic sales management in my previous roles.
Overview
20
20
years of professional experience
Work History
Field Service Representative III
Pharma Logistics
Orlando, FL
01.2018 - Current
- Develop and maintain strong business relationship with new and existing customers.
- Performed a complete process of servicing accounts in assigned territory including shipping arrangements.
- Ensure daily uploads to SharePoint and synchronize Sales Orders.
- Meet and exceeds assigned metrics; DEA Compliance, Processing Accuracy and Cost per Order.
Account Executive
Pharma Logistics
Orlando, FL
04.2017 - 12.2017
- Develop sales strategies and tactics to strength the company's position.
- Build customer relationship and generate leads for referrals.
- Perform sales calls on prospecting customer when I was not in the field.
Professional Sales Representative
InVentiv/GSK
Orlando, FL
04.2016 - 12.2016
- Engage in meaningful dialogue of products
- Manage and maintain expenses including promotional budget
- Build and maintain professional relationships with targeted physician groups
Health Sales License Agent
United Health Group, Optum
Orlando, FL
08.2015 - 02.2016
- Explain and sell health insurance plans using a consultative sales approach.
- Drive sales by enrolling customers in the right healthcare plans.
- Answer calls in English and Spanish with healthcare information.
Commercial Operations and Sales Manager
Smith & Nephew, Inc
San Juan, PR
04.2012 - 04.2015
- Support commerical operations in Customer Service, Demand, Planning and Logistics.
- Supervise, mentor and monitor performance of 17 Sales Field and Service Staff.
- Establish sales forecast, set price strategies, develop business action plans and organize medical education activities.
Senior Client Service Manager
Catalyst PRx, LLC
San Juan, PR
03.2012 - 04.2015
- Create and develop business analysis and strategies.
- Monitor contracts and made presentation of customer's performance.
- Provide customer training and troubleshooting customer's problems.
National Business Manager
Merck
Carolina, PR
01.2005 - 01.2010
- Supervise, monitor performance and identify training needs for of 10 Sales Representative.
- Analyze and develop business proposals/contracts for Hospital dn Government Institutions.
- Lead the introduction of new products to existing market and position company as leader in the specific therapeutic area.
Education
Bachelor of Arts - Marketing/Business Administration
Interamerican University/Universidad De Puerto Ric
San Juan, PRSkills
- Adaptability to change
- Business Acumen in Sales, Management and Customer Service (Strategic thinking, analytical skills, decision making and problem solving)
- Leadership
- Negotiation
- Budget Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Representative III
Pharma Logistics
01.2018 - Current
Account Executive
Pharma Logistics
04.2017 - 12.2017
Professional Sales Representative
InVentiv/GSK
04.2016 - 12.2016
Health Sales License Agent
United Health Group, Optum
08.2015 - 02.2016
Commercial Operations and Sales Manager
Smith & Nephew, Inc
04.2012 - 04.2015
Senior Client Service Manager
Catalyst PRx, LLC
03.2012 - 04.2015
National Business Manager
Merck
01.2005 - 01.2010
Bachelor of Arts - Marketing/Business Administration
Interamerican University/Universidad De Puerto Ric