Sandra Bernal
Hopatcong,N.J.
Summary
To obtain a challenging position with opportunity of growth within the company. Accomplished Sales Manager offering 23 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
25
25
years of professional experience
Work History
Commercial Account Executive
The Home Depot
01.2017 - Current
- Assessed accounts and developed strategy to identify and engage buying centers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove sales by developing multi-million dollar contract sales.
At Home Sales Associate Bilingual English/Spanish
West At Home LLC
01.2007 - 09.2017
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
IT Support Specialist
HSN Technical Support
09.2007 - 03.2017
- Windows Support, Apple Support, Android Support
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Temporary Project -Alorica
Orange & Rockland Utilities
10.2012 - 10.2012
- Dispatched technician down wire emergency repairs.
- Maintained internal product knowledge database.
- Approved product documentation to promote easy-to-follow manuals and technical documents.
Loan Mortgage Officer Assistant
JBERNAL CONSTRUCTION & HOME IMPROVEMENTS
01.2004 - 01.2007
- Maintained customer accounts, Work hand on hand with multiple banks, Processed applications for mortgage loans, equity loans, car loans, personal loans, Cross selling person to person, Cold calls, Data entry & bookkeeping
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Answered inquiries and provided superior customer service to clients.
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Account Executive
TNT INTERNATIONAL EXPRESS
04.2003 - 07.2004
- Managed mayor accounts, Dow Jones, Davids Bridal, Assisted clients pertaining importing & exporting packages, Organized meetings, Bookkeeping, Strong selling skills
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Serviced accounts and proposed new products and services to maximize revenue.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Representative/ Loan officer
THE BANK OF NEW YORK
01.2001 - 01.2002
- Answered calls pertaining customers accounts & needs, Mortgage sales loans, equity loans, car loans, personal loans, transferred funds, opened IRA accounts, CD accounts, checking and savings accounts, Awarded best sellers award for exceeding company quota
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Processed customer applications and approved loans in accordance with bank policy.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
Customer Service Representative
METTEL TELECOMMUNICATIONS
01.1999 - 01.2000
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Associates Degree in Business & Administration -
BORICUA COLLEGE
N.Y., 1137701.1999
Skills
- Account Acquisition
- New Business Development
- Customer Portfolio Management
- Bid Request Management
- Customer Trend Analysis
Goals
Must be competitive, motivating and have opportunity to expand within your company.
References
Furnished upon request
Languages
Spanish
Full Professional
Timeline
Commercial Account Executive
The Home Depot
01.2017 - Current
Temporary Project -Alorica
Orange & Rockland Utilities
10.2012 - 10.2012
IT Support Specialist
HSN Technical Support
09.2007 - 03.2017
At Home Sales Associate Bilingual English/Spanish
West At Home LLC
01.2007 - 09.2017
Loan Mortgage Officer Assistant
JBERNAL CONSTRUCTION & HOME IMPROVEMENTS
01.2004 - 01.2007
Account Executive
TNT INTERNATIONAL EXPRESS
04.2003 - 07.2004
Customer Service Representative/ Loan officer
THE BANK OF NEW YORK
01.2001 - 01.2002
Customer Service Representative
METTEL TELECOMMUNICATIONS
01.1999 - 01.2000
Associates Degree in Business & Administration -
BORICUA COLLEGE
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