Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Berrospi

Bloomfield,NJ.

Summary

Experienced Family Support Worker with a strong commitment to delivering family counseling and crisis intervention services. Possessing an extensive foundation in the field of social services, I have effectively educated caregivers on their responsibilities as integral members of the child family team within the children's system of care. My skill set includes exceptional interpersonal, organizational, and computer proficiencies. I specialize in establishing robust client relationships and conducting thorough assessments to ascertain individual needs and facilitate the provision of tailored resources. My qualifications and dedication make me a valuable asset for prospective employers seeking a highly capable and compassionate professional in this role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Family Support Partner

Family Support Organization Of Essex County
03.2020 - 07.2022
  • Use the CYBER (NJ care system Database) to track and monitor children and families with open cases while determining service requirements, supporting interventions as needed, and keeping open communication with other stakeholders.
  • Provide case management to 40+ client families to establish proper ties to community resources and service providers (NJ system of care CSOC).
  • Helping families understand the value of voice and choice within the children's system of care (CSOC).
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Visited home environments to help clients develop comprehensive life, technical and job skill.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Facilitated family meetings to ensure communication and collaboration between family members.

Calling Center Supervisor

The Manor Restaurant, Highland Pavillion
05.2017 - 01.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Office Support Specialist -

Essex County College Training Inc

Surgical Technician -

Essex County College
Newark, NJ

Skills

  • Supervised Calling Center
  • Complaint Resolution
  • Team-building and Leadership
  • Superior Typing and Data Entry Abilities
  • Familiar with Internet use
  • Outstanding Verbal and Written Communication Skills
  • Strong Organizational Skills
  • Good Telephone and In-Person Courtesy Skills
  • Bilingual Speaking and Writing Skills
  • Problem solver
  • Customer Service Excellence
  • Staff Training and Development
  • Mentor to parents and caregivers
  • Assist and outreach to families as needed
  • Mediator, facilitator and bridge between families and agencies
  • Develop action plans
  • NJ wraparound Children system of care
  • Support group facilitator
  • Understanding trauma and resilience
  • Family assessment of needs and strengths (FANS), motivation interview
  • Family engagement
  • Knowledge of community resources
  • Coaching families
  • Culturally competent
  • Coaching
  • Parenting Skills
  • Case Management
  • Child Abuse and Neglect Dynamics
  • Family Case Plans
  • Parenting education
  • Conflict resolution

Certification

  • Certified family support partner
  • Office support specialist
  • Data entry operator
  • CSOC Training Certifications as follows,
  • FANS assessment
  • Motivation interviewing
  • Action plan development
  • Support group facilitator
  • Understanding trauma and resilience
  • Moral and ethics
  • Gender and transgender identity
  • Nurtured heart approach

Timeline

Family Support Partner

Family Support Organization Of Essex County
03.2020 - 07.2022

Calling Center Supervisor

The Manor Restaurant, Highland Pavillion
05.2017 - 01.2019

Office Support Specialist -

Essex County College Training Inc

Surgical Technician -

Essex County College

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Sandra Berrospi