Sandra Bertolini
Concord,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
In Home Care
Marge Linn
02.2015 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
Security Engineers Inc.
01.2015 - 02.2017
- Coordinated office operations, enhancing workflow efficiency and team collaboration.
- Managed scheduling and logistics for executive meetings and client engagements.
- Streamlined administrative processes, improving response times and service delivery.
- Supervised support staff, providing training and mentorship to foster professional growth.
- Implemented office policies that improved compliance with security protocols and procedures.
- Developed organizational systems for document management, ensuring easy access to information.
Medical Biller
Sonoma Hospital
03.2012 - 04.2013
- Processed medical claims using advanced billing software, ensuring compliance with healthcare regulations.
- Reviewed patient accounts for accuracy, identifying discrepancies and resolving issues efficiently.
- Collaborated with healthcare providers to gather necessary documentation for successful claim submissions.
- Analyzed billing data to identify trends and implement process improvements, enhancing operational efficiency.
- Coordinated with insurance companies to follow up on outstanding claims, expediting payment cycles.
Medical Biller
Office Team Staffing
11.2008 - 03.2012
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
Education
Associate of Arts - Medical Transcriptionist
Los Medanos College
Pittsburg, CA06-2007
High School Diploma -
Northgate High School
Walnut Creek, CA06-1980
Skills
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Teamwork and collaboration
- Customer service
Timeline
In Home Care
Marge Linn
02.2015 - 10.2024
Office Manager
Security Engineers Inc.
01.2015 - 02.2017
Medical Biller
Sonoma Hospital
03.2012 - 04.2013
Medical Biller
Office Team Staffing
11.2008 - 03.2012
Associate of Arts - Medical Transcriptionist
Los Medanos College
High School Diploma -
Northgate High School