Sandra Biermann
Windsor
Summary
Dynamic Project Manager with proven success at A Anthony LLC/ESFM, adept at vendor management and client relations. Expert in planning and scheduling, I successfully negotiated contracts that enhanced project efficiency. My strong communication skills and commitment to customer satisfaction consistently drove project completion within budget and timelines.
Overview
32
32
years of professional experience
Work History
Project Manager
A Anthony LLC/ESFM
Johnson City
07.2021 - 03.2025
- Create new projects as received from the client.
- Dispatch vendors for projects for 300+ locations.
- Created project plans with established timelines with new and existing vendors.
- Negotiated contracts with suppliers based on company objectives and budget constraints.
- Submitted quotes to the client for approval.
- Provided timely updates for internal and client accessibility regarding project progress, NTE increase requests, and project completion.
- Adjusted the project SOW as needed, providing continuous communication to the client.
- Furnished continuous follow-up with the vendor to ensure receipt of all required documentation, photos, and invoice.
- Maintained records of all vendor-approved NTE, service agreements for recurring services, and required documentation.
- Dispatch the vendor for recalls as needed to ensure client satisfaction.
Department Manager
CTS/Harmon
Johnson City
01.2017 - 06.2021
- Managed department grossing $80,000 to $100,000 monthly, non-peak monthly sales.
- Recruited and trained new employees to meet job requirements.
- Increased sales by 2 to 4% monthly.
- Exceeded the shrink goal annually.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Assigned subordinate daily tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Adjusted merchandise presentation based on product sell-through.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with company policies and relevant regulations.
Planning Manager
CTS
Johnson City
01.2014 - 06.2017
- Responsible for maintaining store merchandise levels for 22,000 sq. ft.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work for accuracy before approving for submission.
- Led complex business transformation projects, overseeing tasks from planning stages to completion.
- Developed and implemented planning strategies to ensure project completion within budget and timelines.
- Implemented risk mitigation strategies in order to minimize potential losses associated with projects.
- Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
- Monitored progress on all projects and addressed any issues as they arose.
- Furnished the stock crew with merchandise, placing plans.
Department Manager
Ctsecsol
Johnson City
02.2008 - 02.2014
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Provided training and guidance to new employees on policies and procedures.
- Ensured compliance with all federal, state, local laws and regulations related to the department's operations.
- Performed opening and closing duties as part of management team and handled cash management.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Regularly assigned to the customer service desk.
- Assisted in training new cashiers.
- Processed daily store cash reconciliation.
Department Lead
Kids R Us
Johnson City
07.1993 - 02.2002
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Put together special displays and coached employees on latest promotions.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Assisted in daily cash reconciliation.
- I worked daily at the service desk.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Followed safety protocols and company processes and procedures.
Education
Associate of Science - Medical Assistant
SUNY Broome Community College
Binghamton, NY05-2000
Skills
- Project management
- Vendor management
- Employee training
- Communication skills
- Customer service
- Time management
- Problem solving
- Planning and scheduling
- Work flow planning
- Vendor sourcing
- Price quote preparation
- Client relations
- HVAC systems
Timeline
Project Manager
A Anthony LLC/ESFM
07.2021 - 03.2025
Department Manager
CTS/Harmon
01.2017 - 06.2021
Planning Manager
CTS
01.2014 - 06.2017
Department Manager
Ctsecsol
02.2008 - 02.2014
Department Lead
Kids R Us
07.1993 - 02.2002
Associate of Science - Medical Assistant
SUNY Broome Community College
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