Sandra Bivens
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
American Tire Distributors
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Caregiving
05.2023 - 10.2023
Mother became very ill and needed 24 hour care.
Quality Supervisor
Carolina Foods
09.2022 - 05.2023
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams..
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Directed and supervised 5 employees involved in product inspection and quality control procedures.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Inspected products and worker progress throughout production.
- Monitored staff organization and suggested improvements to daily functionality.
Shift Supervisor
Carolina Nonwovens
11.2020 - 08.2022
- Supervised 18-20 employees during shift
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other leaders and executives to direct workflow and support operations.
Quality Assurance Specialist
Tenowo Nonwovens
01.2013 - 10.2020
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Reduced costs associated with rework by improving inspection processes throughout the entire production line.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Conducted data review and followed standard practices to find solutions.
- Performed routine maintenance and calibration on testing equipment.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC01.1990
Skills
- Detail-oriented (10 years)
- Goal-oriented (10 years)
- Team player (10 years)
- Employee relations (10 years)
- Quality Assurance (6 years)
- Customer Service (5 years)
- Quality Control (7 years)
- Leadership Experience (7 years)
- Front Desk (2 years)
- Computer Literacy (10 years)
- Typing (10 years)
- QA (5 years)
- QA/QC (9 years)
- ISO 9001 (7 years)
- Internal Audits (7 years)
- Test Automation (5 years)
- Scrum
- Continuous improvement (5 years)
- Product development (5 years)
- PPAP (2 years)
- Test Cases
- Laboratory experience (6 years)
- Quality management (5 years)
- Root cause analysis (5 years)
- Supervising experience (8 years)
- Communication skills (10 years)
- Microsoft Office
- Manufacturing (10 years)
- Computer skills
Personal Information
- Relocation: Anywhere
- Title: Quality Assurance Specialist - Tenowo Nonwovens
Timeline
Customer Service Representative
American Tire Distributors
10.2023 - Current
Caregiving
05.2023 - 10.2023
Quality Supervisor
Carolina Foods
09.2022 - 05.2023
Shift Supervisor
Carolina Nonwovens
11.2020 - 08.2022
Quality Assurance Specialist
Tenowo Nonwovens
01.2013 - 10.2020
High School Diploma -
Lincolnton High School
Similar Profiles
José Emanuel García SotoJosé Emanuel García Soto
Customer Service Representative at American Tire DistributorsCustomer Service Representative at American Tire Distributors
Paul SmithPaul Smith
Quality Assurance Analyst at American Tire Distributors (ATD)Quality Assurance Analyst at American Tire Distributors (ATD)
Gregory D. BellGregory D. Bell
President, Tire Pros at American Tire DistributorsPresident, Tire Pros at American Tire Distributors
PETE CABELPETE CABEL
Head of Software Development at Tirebuyer.com / ATD (American Tire Distributors)Head of Software Development at Tirebuyer.com / ATD (American Tire Distributors)
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go