Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
21
21
years of professional experience
Work History
Project Manager
A&ALLC
Cleveland, OH
12.2021 - Current
Created and implemented processes to ensure successful completion of projects.
Advised other departments on best practices related to managing large-scale projects.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Planned and completed group projects, working smoothly with others.
Therapeutic Program Worker
REM Ohio
Independence, OH
06.2019 - 06.2023
Collaborated with other agencies involved in the care of the client.
Responded to emergency situations and provided crisis support.
Collaborated with interdisciplinary team members to ensure client progress towards treatment goals.
Engaged in community outreach activities to increase awareness of available resources for at-risk youth.
Created an atmosphere conducive to positive change through reinforcement of appropriate behaviors.
Maintained professional boundaries with clients while providing support and encouragement during treatment process.
Utilized evidence-based practices such as cognitive behavioral therapy when working with clients.
Assessed level of functioning in areas such as communication, cognition, self-care.
Provided crisis intervention services when needed by utilizing de-escalation techniques.
Provided direct supervision and guidance to at-risk youth in a therapeutic setting.
Therapeutic Support Staff Member
Warrensville Developmental Center
Cleveland, OH
08.2010 - 06.2019
Collaborated with other professionals such as teachers, psychologists, psychiatrists, and social workers to promote positive outcomes.
Responded to emergency situations and provided crisis support.
Assisted in transitioning youth from residential programs back into their homes and communities.
Monitored client behavior, documented progress, and reported changes to supervisor.
Coordinated equipment and supplies to conduct effective therapy sessions.
Facilitated recreational activities such as art projects, games, sports, or music to encourage teamwork and build relationships between peers.
Maintained progress notes and documentation for patient health records.
Attended team meetings to discuss client progress towards achieving treatment goals.
Implemented crisis intervention techniques when needed to de-escalate disruptive behaviors.
Sales Representative
Key Bank
Cleveland, OH
02.2010 - 11.2015
Analyzed customer feedback to improve products and services.
Developed key customer relationships to increase sales.
Assisted in developing promotional materials such as flyers, brochures.
Fostered relationships with customers to expand customer base and retain business.
Generated new sales leads through cold calling and networking activities.
Adhered to company initiatives and achieved established goals.
Adhered to established policies and procedures when handling customer accounts.
Created successful strategies to develop and expand customer sales.
Developed and maintained relationships with existing clients to ensure customer satisfaction.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Sales Representative
Preffered Marketing
Euclid, OH
03.2003 - 11.2006
Conducted market research to identify potential customers and their needs.
Analyzed customer feedback to improve products and services.
Generated new sales leads through cold calling and networking activities.
Collaborated with other departments such as marketing, finance, logistics.
Created detailed reports on daily, weekly, and monthly sales activity.
Maintained records related to sales for store management.
Contacted new and existing customers to outline benefits of products.
Created successful strategies to develop and expand customer sales.
Negotiated pricing contracts with customers to maximize profits.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Researched competitors' products, prices, and sales techniques.