Sandra Blumer
Machesney Park,IL
Summary
Customer-focused individual with a focus on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
10
10
years of professional experience
Work History
Receptionist
Rockford Career College
Rockford, IL
10.2024 - Current
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Monitored reception area to provide a consistently safe, hazard-free environment for customers.
- Greeted and directed visitors to the appropriate personnel while handling a large number of calls and emails daily, as well as processing payments.
- Provided administrative support including photocopying, faxing, and filing.
Medical Records Mail Clerk Lead
Sage Technologies
Rockford, Illinois
05.2023 - 11.2023
- Company Overview: (Aston Carter Contract) – Rockford, Illinois
- Sort through an influx of mail – all mail/records are HIPPA-sensitive
- Identify what the claim is and where it needs to be scanned too
- Opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs
- Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling
Patient Engagement Representative
Conifer Health Solutions
07.2022 - 10.2023
- Company Overview: Remote
- Answer inquiry according to designated script
- Accurately determine eligibility for care coordination and service line navigation.
- Handle, document, and follow proper escalation protocols for patient complaints in a caring and compassionate manner while maintaining professional guidelines and representing the company policies.
- Maintain productivity levels Reminder calls for both clinical and non-clinical appointments.
Warehouse Associate
Amazon
Beloit, Wisconsin
11.2020 - 07.2022
- Company Overview: Beloit, Wisconsin
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Lift up to 50lbs, moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Received deliveries, scanned packages, and updated orders in an internal database
- Unloaded incoming products off trucks, sorted items in the staging area, and transported items to final storage locations, examined packages and goods for damage and notified vendors of replacement needs
- Examined incoming and outgoing shipments, rejected damaged items, and appropriately recorded discrepancies
- Labeled customer packages to prevent unnecessary delays in loading and shipping ordered goods.
Call Center Agent
The Connection Call Center
Loves Park, Illinois
04.2019 - 11.2020
- Company Overview: Loves Park, Illinois/Remote
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Addressed customer account discrepancies and concerns.
- Handled customers effectively by identifying needs, quickly gaining trust, and approaching complex situations and resolving problems to maximize efficiency
- Delivered fast, friendly, and knowledgeable service for routine questions and service Complaints
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis
- Maintained strong call control and quickly worked through scripts to address problems
- Assessed customer account information to determine current issues and potential solutions
- Documented customer inquiries and feedback and entered service delivery suggestions in the company database.
Assistant Store Manager
Mollys Gaming Café
Loves Park, Illinois
09.2015 - 04.2019
- Company Overview: Loves Park, Illinois
- Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
- Oversaw aspects of maintenance, inventory, and daily activity management
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications
- Aided in negotiation with vendors and suppliers to reduce overall costs
Education
Associate of Arts - Business Administration
Rockford Career College
Rockford, IL05-2025
Skills
- Customer service
- Microsoft Office
- Data entry
- Project management
- Office administration
- Inventory control
Timeline
Receptionist
Rockford Career College
10.2024 - Current
Medical Records Mail Clerk Lead
Sage Technologies
05.2023 - 11.2023
Patient Engagement Representative
Conifer Health Solutions
07.2022 - 10.2023
Warehouse Associate
Amazon
11.2020 - 07.2022
Call Center Agent
The Connection Call Center
04.2019 - 11.2020
Assistant Store Manager
Mollys Gaming Café
09.2015 - 04.2019
Associate of Arts - Business Administration
Rockford Career College
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