Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Bodden

Conyers,GA

Summary

Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Legal professional with strong skills in writing, organizing and project management. Expertly Conducted research, collects data and organizes files. Experienced working with diverse populations to optimize representation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Paralegal-Remote

Diaz Anselmo Associates
04.2021 - 08.2024
  • Assembled/Met deadlines consistently when preparing and filing court pleadings
  • Authored, organized, and submitted professionally written legal correspondence, affidavits, and contracts
  • Assisted/prepared case materials by reviewing documents and records produced by clients, opposing counsel, and other sources
  • Managed contract database and maintained related vendor relationships
  • Coordinated and prepared expert disclosures, monitoring deadlines.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Teacher

St. Anthonys School of Higher Education
08.2017 - 01.2024
  • Developed and implemented an engaging curriculum aligned with student learning objectives and in adherence with state and district requirements
  • Collected and analyzed student work samples and related data to monitor progress and identify skill gaps
  • Administered and interpreted formal and informal educational assessments and recorded findings
  • Taught classes to students at varying levels of attainment
  • Instilled school values to nurture well-rounded students
  • Attended regular teacher training to continue professional development.

Hybrid-Remote

Chen Medical/Jackson Healthcare
11.2016 - 01.2018
  • Provide exceptional phone intake services, assisting patients with complex requests and resolving issues with empathy and patience
  • Accurately gather and process patient information while maintaining compliance with HIPAA and PHI regulations
  • Demonstrated strong attention to detail in handling patient records and data entry, ensuring accuracy in documentation and appointment scheduling
  • Collaborated effectively with healthcare professionals to ensure seamless communication and patient care
  • Managed high-volume inbound calls in a busy call center environment, providing top-notch customer service and support
  • Developed and maintained strong relationships with customers by addressing inquiries and resolving complaints promptly
  • Utilized dual monitors and multiple applications to efficiently handle calls and enter data simultaneously
  • Consistently meet/exceed performance goals in call quality, attendance, adherence, and other contact center objectives.

Interim Lead Teacher

Miami-Dade County Public Schools
08.2014 - 06.2017
  • Handled instructional, assignment and testing needs to maintain course progress
  • Left detailed notes to notify classroom teachers of student progress
  • Reviewed and implemented prepared lesson plans to maintain class continuity
  • Taught lessons to classes in various subjects
  • Explained core concepts and promoted critical thinking to assist students with assignments.

Executive Administrative Assistant-Remote

Time Share by Owner
11.2009 - 03.2014
  • Protected sensitive and confidential business information from unauthorized access or loss
  • Maintained positive public relations with customers, vendors, and industry partners
  • Planned tasks for junior administrative staff serving a team of business leaders
  • Screened calls and visitors to prioritize important business matters for senior staff
  • Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive obligations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.

Education

Bachelor of Science (B.S.) - CRIMINAL JUSTICE -

PHOENIX, ARIZONA
12.2024

Associate in Science (A.S.) - Criminal Justice -

Miami, FL
06.2013

Bachelor of Arts (B.A.) - Visual Communication -

12.2008

Skills

  • Proactive selfstart
  • Advocate Support
  • Time/Records management
  • Calendar oversight
  • Team Player
  • Data Entry
  • Data collection and analysis
  • Case file management
  • Attention to detail
  • Correspondence writing
  • Collaboration/departmental management

Timeline

Paralegal-Remote

Diaz Anselmo Associates
04.2021 - 08.2024

Teacher

St. Anthonys School of Higher Education
08.2017 - 01.2024

Hybrid-Remote

Chen Medical/Jackson Healthcare
11.2016 - 01.2018

Interim Lead Teacher

Miami-Dade County Public Schools
08.2014 - 06.2017

Executive Administrative Assistant-Remote

Time Share by Owner
11.2009 - 03.2014

Bachelor of Science (B.S.) - CRIMINAL JUSTICE -

Associate in Science (A.S.) - Criminal Justice -

Bachelor of Arts (B.A.) - Visual Communication -

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Sandra Bodden