Sandra Boenigk
Rochester,MN
Summary
Skilled, enthusiastic individual with broad experience in customer service, teaching, and training those of all ages in both corporate and the public school settings.
• Passionate about collaborating with both parents and individuals to positively impact their lives. Resourceful, patient, and optimistic by nature.
• Possesses 13 years of experience as a Special Education Teacher Assistant at K-12 levels within the La Crosse, WI. School District.
• 12 years dedicated to supporting students in the At-Risk High School Program.
• Exceptional listening and writing communication skills.
• Expertise in school district operations, including testing and evaluation, group instruction, motivation, tutoring, and community service programs.
• Skilled in creating engaging, friendly learning environments characterized by structure, mutual respect, and cooperation.
Overview
38
38
years of professional experience
Work History
Revenue Cycle Specialist
Gundersen Lutheran Medical Center
01.2016 - 01.2024
- Live answer for Patient call’s per Gundersen departments
- Live answer for Medlink helicopter transport proces
- Patient Access Specialist in Revenue Cycle department for patient services
- Responsible for financial estimates for medical procedures
- Notifying patients of their financial responsibilities
- Insurance Company review of benefits for patients
Customer Service Representative
Festival Foods
01.2013 - 01.2016
- Customer service representative for all customer contact and needs
- Continuous multitasking deli counter product needs and customer needs
- Providing excellence in customer service for all store guests
Teacher Assistant
La Crosse School District
01.2000 - 01.2013
- Experienced as special education teacher assistant in structured classroom and summer school, classroom size range 25 - 30
- Successful communication skills with parents and staff regarding student academic achievements
- Create and implement volunteer opportunities for students to enhance their learning program
- Mentor and tutor students for community service programs to achieve academic success
- Team teach math, science and community based courses such as Basic Skills and Current Issues
- Tutor students and assist with preparation for student success
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Computer Services Director
La Crosse County
01.1997 - 01.1999
- Software and hardware systems trainer
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Computer Services Manager
First Federal Savings Bank
01.1986 - 01.1997
- Developed comprehensive IT strategies, aligning department goals with overall company objectives.
- Managed vendor relationships for hardware and software procurement, securing the best products at competitive prices.
- Developed innovative approaches to problem-solving, resulting in more effective resolutions for complex technical issues.
- Established a robust disaster recovery plan to minimize disruptions in case of unexpected events or outages.
Education
Behavior Management education -
Viterbo University
12.1988
A.S., Information Technology -
Western Technical College
12.1986
Skills
- Professionalism and Ethics
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Effective Communication
- Active Listening
- Team Collaboration
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Written Communication
- Professional Demeanor
Training
- Quality service training programs – First Federal Savings Bank
- Supervisory Management I – Institute of Financial Education
- Supervisory Management II – Institute of Financial Education
- Human Relations in Business – Institute of Financial Education
- Communication Skills for Business – Institute of Financial Education
- Team Building Sills in the Workplace - Institute of Financial Education
- Midrange computer systems administration training – Horizon Financial Software Inc.
- Query software training – Horizon Financial Software Inc.
- Disaster Recovery systems training – Horizon Financial Software Inc.
- Corporate Contingency planning – Horizon Financial Software Inc.
- Professional development training – First Federal Savings Bank
- Collaborative learninng within the work place
- Motivation and Goal achievement within the work place
Timeline
Revenue Cycle Specialist
Gundersen Lutheran Medical Center
01.2016 - 01.2024
Customer Service Representative
Festival Foods
01.2013 - 01.2016
Teacher Assistant
La Crosse School District
01.2000 - 01.2013
Computer Services Director
La Crosse County
01.1997 - 01.1999
Computer Services Manager
First Federal Savings Bank
01.1986 - 01.1997
Behavior Management education -
Viterbo University
A.S., Information Technology -
Western Technical College
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