Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Bonilla

Aurora,IL

Summary

Knowledgeable in the Mortgage field with strong background in managing operations and ensuring consistent member satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.

Overview

20
20
years of professional experience

Work History

Branch Manager

Earthmover Credit Union
10.2022 - Current
  • Lead branch operations, ensuring compliance with company policies and regulatory requirements.
  • Developed and implemented strategic plans to enhance member service and operational efficiency.
  • Mentor and train staff on best practices in sales techniques and member engagement.
  • Analyze branch performance metrics, identifying areas for improvement and driving process enhancements.
  • Fostered a collaborative team environment to improve employee morale and retention rates.
  • Improve member satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Mortgage Processor

Wells Fargo Bank
06.2021 - 08.2022
  • Processed mortgage applications, ensuring accuracy and compliance with regulations.
  • Collected and reviewed financial documents, and credit reports to assess borrower eligibility.
  • Analyzed loan data to identify discrepancies and resolve issues promptly.
  • Reviewed all documentation related to the mortgage transaction, such as title work, flood certifications and appraisals to ensure that all conditions were met.
  • Managed multiple files simultaneously while adhering to strict deadlines.
  • Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
  • Followed up with third party vendors to ensure that closings dates were met
  • Attended continued training to stay up to date with mortgage policies and regulations.
  • Successfully met departments monthly goals.

Consumer/Mortgage Operations Supervisor

Lending Solutions
03.2014 - 05.2021
  • Monitored the performance of the consumer and mortgage department and its employees providing feedback and suggestions on improvements.
  • Supervised daily activities, ensuring compliance with Mortgage regulatory standards and company policies.
  • Trained new staff on mortgage processing procedures and company protocols.
  • Processed of all direct reports timecards and ensuring all associates are completed.
  • Monitored department reports and trends to identify ways to improve and grow sales.
  • Prepared and lead weekly/monthly meetings with team leads and upper management.
  • Troubleshoot and resolve issues in a timely, friendly, and accurate manner
  • Attended monthly leadership workshops.
  • Participated in interviews for new hires and tracking for all requisitions at the lead and associate level.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Universal Personal Banker

Old Second National Bank
03.2013 - 03.2014
  • Cultivated strong client relationships through personalized banking solutions and attentive service.
  • Streamlined account opening processes, enhancing customer experience and efficiency.
  • Make courtesy calls to ensure customers are satisfied with our services
  • Guided clients in selecting appropriate financial products to achieve their goals.
  • Assist the teller line in accurately processing customers deposits and withdrawals.
  • Perform branch opening and closing procedures.

Loan Officer

Illinois Community Credit Union
12.2005 - 03.2013
  • Contribute to the increase of loan yields for the credit union
  • Evaluated loan applications, ensuring compliance with regulatory standards and internal policies.
  • Provided expert guidance to members on loan products and terms, enhancing customer satisfaction.
  • Developed and maintained relationships with real estate agents and industry professionals for referral opportunities.
  • Perform vault duties such as cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.
  • Assist the teller line when short staffed by accurately and efficiently processing members deposits, withdrawals, loan payments, cashier’s checks and cash advances.
  • Make collection calls.
  • Train new employees to help them adhere to credit union policies and procedures.
  • Assist with the operation functions of the branch

Education

High School - General

Addison Trail High School
Addison, IL
06.2001

Skills

  • Customer service
  • Word
  • Excel
  • Power Point
  • Branch operations management
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Earthmover Credit Union
10.2022 - Current

Mortgage Processor

Wells Fargo Bank
06.2021 - 08.2022

Consumer/Mortgage Operations Supervisor

Lending Solutions
03.2014 - 05.2021

Universal Personal Banker

Old Second National Bank
03.2013 - 03.2014

Loan Officer

Illinois Community Credit Union
12.2005 - 03.2013

High School - General

Addison Trail High School

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