Sandra Bonilla
Washington,DC
Summary
Dynamic and reliable professional with extensive experience in customer service at The Kennedy Center. Proven ability to enhance guest satisfaction through efficient food service and strong teamwork. Skilled in food safety and sanitation practices, consistently recognized for a positive attitude and exceptional service delivery in fast-paced environments.
Experienced with providing efficient and courteous service in food service environments. Utilizes strong organizational skills and attention to detail to maintain cleanliness and order.
Track record of collaborating effectively with team members and adapting to fast-paced, changing demands.
Knowledgeable food handling, cashier, and food runner with solid background in food service roles, demonstrating reliability and efficiency in high-volume settings. Successfully maintained high standards of cleanliness and customer satisfaction. Proven ability to work collaboratively with team members and adapt to fast-paced environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Line Server
The Kennedy Center in Dc
02.1995 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food service and quality standards.
- Maintained cleanliness and organization of serving area for optimal efficiency.
- Assisted in training new team members on proper serving techniques and safety protocols.
- Adapted quickly to changing menu items and special requests from guests.
- Implemented streamlined processes for order delivery, enhancing overall guest satisfaction.
- Fostered positive guest interactions, contributing to a welcoming dining atmosphere.
- Monitored inventory levels, communicating needs to management for timely restocking.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Streamlined the serving process by prepping ingredients ahead of time, reducing order fulfillment delays.
- Consistently met or exceeded performance expectations and received positive feedback from management on my work ethic, attitude, and quality of service.
Catering Server
University of Maryland UMC
07.2007 - 08.2021
- Provided high-quality service during events, ensuring guest satisfaction and seamless dining experiences.
- Coordinated food and beverage setup for various types of events, adhering to client specifications.
- Assisted in training new staff on catering protocols and customer service standards.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to presentation guidelines.
- Implemented best practices for food safety and sanitation, maintaining compliance with health regulations.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Developed strong relationships with clients through effective communication and responsiveness to feedback.
- Led team efforts during high-pressure events, fostering cooperation among staff for optimal service delivery.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
Cashier
Wendy's
02.1997 - 03.2000
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Managed cash register operations, balancing drawers at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area for safety compliance.
- Collaborated with team members to streamline checkout procedures for efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prepared ingredients by washing, chopping, and measuring to ensure efficient workflow
- Operated kitchen equipment safely and effectively to maintain high food preparation standards
- Assisted in maintaining a clean and organized workspace to comply with health regulations
- Collaborated with team members to streamline food preparation processes and improve service speed
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Maintained cleanliness and organization of work area to meet health standards.
- Collaborated with team members to streamline service delivery during peak hours.
- Addressed customer needs and made product recommendations to increase sales.
- Packaged and stored food products following proper handling and preservation methods.
- Organized and re-stocked various stations and self-service items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Provided exceptional customer service, ensuring a positive dining experience.
Skills
- Customer service
- Efficient work pace
- Work area cleaning
- Reliability and punctuality
- Handling customer complaints
- Cleanliness and hygiene
- Food safety
- Food preparation
- Safe food handling
- Customer relationship management
- Sanitation practices
- Cash handling proficiency
- Proper food handling
- Knife skills
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- [food handling certificate ], [DC health] - [2020]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Catering Server
University of Maryland UMC
07.2007 - 08.2021
Cashier
Wendy's
02.1997 - 03.2000
Line Server
The Kennedy Center in Dc
02.1995 - Current
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