Sandra Booker
Simpsonville,SC
Summary
Results-driven banking professional with extensive experience in customer relations, accounting, and IT support. Proven ability to manage complex communications and processes with proficiency in Microsoft Office, Excel, AS400, SAP, and various financial systems. Expert in loan processing, customer service, and document management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Specialist Portfolio Support
Resurgent Capital Services
12.2024 - Current
- Directed day-to-day functions of the Affidavit procedure.
- Verified accuracy of attested affidavits along with their attachments for use in legal proceedings.
- Executed audits, sustained record upkeep and delivered presentations in court for Resurgent Capital Services.
- Provide continual training to team members.
- Effectively represent Resurgent Capital Services in industry and public meetings.
Bankruptcy Case Manager II
Shellpoint Mortgage Servicing, Greenville, SC
01.2023 - Current
- Oversee daily updates and reviews of bankruptcy information, ensuring compliance with legal standards
- Conduct thorough research using PACER, CADET, and other systems to support case management
- Document bankruptcy correspondence and monitor accounts for payment compliance
- Collaborate with internal teams to ensure effective account management throughout the bankruptcy process
- Monitor accounts for payments in accordance with bankruptcy plans
- Contact trustee, debtors attorney, or consumer to facilitate timely prepetition and post-petition payments
- Move for relief from the automatic stay when necessary
- Process and file Reaffirmation Agreements when necessary
- Process plan objections if our treatment in the bankruptcy plan is not adequate
Bankruptcy Servicing Coordinator II
Global Lending LLC, Greenville, SC
01.2021 - 01.2023
- Managed Chapter7 and Chapter13 bankruptcy accounts, ensuring adherence to company policies
- Prepared legally compliant statutory notices and maintained tracking spreadsheets for reporting
- Processed CTS adjustments and coordinated check requests to streamline operations
Small Business Loan Administrator II
TD Bank, Greenville, SC
01.2012 - 01.2021
- Led the Service Desk Division, performing audits on incoming loan applications for completeness and compliance
- Pre-screened business loan applications, verifying documentation accuracy within bank policies
- Assigned loans in NCINO and generated daily credit reports for management review
Accounts Payable/Billing Specialist
Sunbelt Human Advancement, Greenville, SC
01.2009 - 01.2012
- Managed finance division administrative tasks, including invoicing and payment processing
- Maintained the accounts receivable database, ensuring timely and accurate payments
Administrative Support Specialist - Clinical Division
ECPI College of Technology, Greenville, SC
01.2005 - 01.2009
- Oversaw medical information databases and maintained student records
- Organized clinical rotations and provided comprehensive clerical support
Education
Bachelor's Degree - Business Administration
Limestone College
Gaffney, SCSkills
- Loan Processing (Small Business)
- Customer Service Management
- Database Management
- Accounting & Billing
- Accounts Payable
- Bankruptcy Processing
- Document Management
- Excellent verbal and written communication skills
- Bankruptcy and/or collection experience preferred
- Attention to detail
- Ability to multitask
- Good computer and internet skills
- Ability to work with minimal supervision
- Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
Certification
- Certified National Notary Association
- Loan Signing Agent for South Carolina
- SC Public Notary (Commission Expires: March9,2031)
Community Service
Volunteer for MLK Day of Service,2019, Community Outreach Volunteer with Private Funding Non-Profit
Timeline
Specialist Portfolio Support
Resurgent Capital Services
12.2024 - Current
Bankruptcy Case Manager II
Shellpoint Mortgage Servicing, Greenville, SC
01.2023 - Current
Bankruptcy Servicing Coordinator II
Global Lending LLC, Greenville, SC
01.2021 - 01.2023
Small Business Loan Administrator II
TD Bank, Greenville, SC
01.2012 - 01.2021
Accounts Payable/Billing Specialist
Sunbelt Human Advancement, Greenville, SC
01.2009 - 01.2012
Administrative Support Specialist - Clinical Division
ECPI College of Technology, Greenville, SC
01.2005 - 01.2009
Bachelor's Degree - Business Administration
Limestone College
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