Sandra Bowman

Managed four residential communities, including three 55+ communities and one all-age community. Key responsibilities included:

• Handling inbound sales leads and scheduling appointments via phone, email, and text.
• Guide buyers through the full home‑buying journey—from initial property search and mortgage pre‑approval through touring, offer negotiation, contract to closing—ensuring a seamless, positive experience
• Coordinating and conducting home tours, open houses, and follow-ups with all previous prospects and visitors.
• Drafting and managing sales contracts and documentation using DocuSign, ensuring clear communication with buyers throughout the process.
• Actively participating in community-sponsored events to drive sales, increase rental-to-ownership conversions, encourage customer retention, and generate referrals.
• Maintaining and managing the marketing budget for ordering promotional materials and signage.
• Leveraging social media platforms to promote the community, generate leads, and expand outreach.

• Developed and fostered strong relationships with clients by working to provide the best real estate experience possible. Collaborated with clients, coaching them through the process, coordinating open houses, initiated negotiation processes, market conditions, prices, mortgages, legal requirements and to ensure fair and honest dealing. Facilitated paperwork such as closing statements, deeds, disclosures, contracts and purchase agreements. Communicated with all involved parties in a timely and professional manner.

• Assigned orders to vendors for buried service wire drop, Interacted with different departments via phone, chats and emails regarding service wire inquiries. Handled 911 incoming calls resulting in pole down, processed repair tickets and reported to dispatch. Scheduled installation appointments for technicians.

• As an Offline Service Representative, my job entailed active listening to customers , troubleshooting, billing, scheduling appointments, error correction, deposit payments and resolving a wide range of customer issues. Assisted Frontier Vendors/Sales Partners with processing orders, billing issues, order updates, scheduling installations appointments and order resolution. Handled Billable repair, disputes & Revenue Assurance billing adjustments. Acted as a Liaison for different departments including: Customer Service Representatives, Repair, Field Technicians, Assignment, Retention and Customer Escalations Team.

• Contacted senior prospects to educate and guide through the Reverse Mortgage program steps and requirements. Followed Hud Guidelines including interest rates, counseling and application procedure. Monitored appraisal, title work, underwriting process and conditions required prior to closing. Assisted clients regarding payment process and selling home in lieu of deed. Utilized problem solving, time management, attention to details and organization skills.

• As a Customer Service Representative, worked in high call volume & performance/sale Call Center, which included offering various products and services to accommodate customer needs. Assisted customers with a variety of issues, including billing, reconnects, disconnects, transfer of service, power outages, street light outages, cable locating, sales, & energy conservation tips. Operated a computer with keyboard & headset, sitting for extended periods of time & answering a variety of calls in a fast paced environment.