Timeline
Work History
Overview
Education
Skills
Summary
Languages
Certification
Generic

Sandra Bravo

Automotive Instructor
Rialto,CA

Timeline

Adjunct Professor

Chaffey Community College
06.2023 - Current

Mobile Technician / Mobile Service Coordinator

Tesla
07.2022 - 04.2024

Service writer /Technician

SOS Automotive
01.2016 - 12.2020

Automotive Parts Sales Manager

AutoZone
02.2015 - 04.2019

Associate of Science - Automotive Technology

Chaffey
01.2015 - 05.2019

Work History

Adjunct Professor

Chaffey Community College
06.2023 - Current
  • Developed course materials to enhance student engagement and learning outcomes.
  • Assisted in curriculum design by integrating contemporary educational practices.
  • Facilitated classroom discussions to promote critical thinking and collaboration among students.
  • Provided timely feedback on assignments to support student improvement and understanding.
  • Utilized technology tools to deliver lectures and manage course content effectively.
  • Collaborated with faculty to align course objectives with program goals and standards.
  • Conducted assessments to evaluate student performance and adapt teaching strategies accordingly.
  • Supported academic advising initiatives by guiding students in their educational pathways.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
  • Boosted class participation rates by fostering a positive and collaborative learning environment.
  • Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Developed curriculum standards, lesson plans and syllabi.
  • Used exams, quizzes and assignments to assess student comprehension.

Mobile Technician / Mobile Service Coordinator

Tesla
07.2022 - 04.2024
  • Diagnosed and repaired mobile devices, ensuring functionality and customer satisfaction.
  • Assisted in troubleshooting hardware and software issues, enhancing user experience.
  • Maintained inventory of tools and replacement parts for efficient workflow.
  • Collaborated with team members to complete repairs within designated timelines.
  • Educated customers on device care, improving long-term product performance.
  • Conducted routine maintenance checks to prevent future technical issues.
  • Documented repair processes and outcomes for quality control purposes.
  • Adapted quickly to new technologies and repair techniques, increasing service efficiency.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
  • Assisted customers with troubleshooting tips over the phone, minimizing downtime for their devices.
  • Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
  • Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.
  • Maintained accurate inventory records, ensuring seamless supply chain management for parts and components.
  • Implemented strict quality control measures to ensure all repairs met company standards before returning devices to customers.

Service writer /Technician

SOS Automotive
01.2016 - 12.2020
  • Managed customer service inquiries, ensuring timely and accurate responses.
  • Documented service requests and repairs using industry-specific software tools.
  • Coordinated communication between technicians and clients to streamline workflow.
  • Trained new staff on service protocols and company policies to enhance performance.
  • Developed standardized procedures for processing work orders, improving efficiency.
  • Oversaw inventory management for parts and supplies, reducing downtime for repairs.
  • Led team meetings to discuss service challenges, fostering collaboration and problem-solving skills.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.

Automotive Parts Sales Manager

AutoZone
02.2015 - 04.2019
  • Managed inventory levels to optimize parts availability and reduce lead times.
  • Trained and mentored sales team on product knowledge and customer service best practices.
  • Developed strategic relationships with key suppliers to enhance product offerings and pricing strategies.
  • Analyzed market trends to identify opportunities for expanding parts sales and improving competitive positioning.
  • Implemented customer feedback processes to refine service delivery and increase satisfaction rates.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Education

Associate of Science - Automotive Technology

Chaffey
Rancho Cucamonga
01.2015 - 05.2019

Skills

Curriculum creation

Innovative teaching

Classroom management

Diversity awareness

Classroom presentations

Student mentoring

Lesson development

Subject matter expertise

Group instruction

Student motivation

Course planning

Professional networking

In-class lectures

Problem-solving

Active learning

Continuing education

Creative thinking

Mentoring and tutoring

Time management

Effective communication

Critical thinking

Teamwork and collaboration

Summary

Educator equipped with comprehensive teaching experience and strong commitment to academic excellence. Known for fostering collaborative environments and adapting to diverse student needs. Skilled in curriculum development, student mentorship, and educational technology integration. Reliable team player focused on achieving measurable outcomes and enhancing student success. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Languages

Spanish
Native or Bilingual

Certification

  • Licensed Commercial License Class B
  • 609 Certification Handling Ac Refrigerant Automobiles

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