Overview
Work History
Education
Summary
Timeline
Generic

Sandra Brown

Clinton Township,MI

Overview

7
7
years of professional experience

Work History

Group Sales Coordinator/Front Desk Guest Service Representative

TownePlace Suites by Marriott
07.2022 - Current
  • Implemented a comprehensive follow-up process to solicit feedback from past clients, using their insights to continually improve service offerings and enhance client satisfaction.
  • Developed customized sales proposals tailored to client needs, resulting in higher conversion rates.
  • Increased group sales revenue by developing and implementing targeted marketing strategies.
  • Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
  • Improved overall event success rates by carefully tracking progress against goals throughout planning process-adjusting strategy as needed.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.
  • Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
  • Implemented systems and procedures to increase sales and enhance guest communications.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
  • Worked closely with other departments to maintain cohesive operations throughout the hotel facility.
  • Provided exceptional customer service, addressing guest inquiries promptly and professionally.

Instructor

Official Driving School
04.2018 - Current
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles virtual and in-person learning
  • Increased student participation via engaging lectures and assignments.

IT Contract Specialist-Contractor

Abacus Services for Consumers Energy
09.2018 - 12.2018
  • Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
  • Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
  • Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
  • Conducted quality reviews and monitored contract performance.
  • Achieved cost savings by identifying areas for improvement and negotiating more favorable terms with suppliers.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.

Education

Bachelor of Arts - Business Administration

Clark Atlanta University
Atlanta, GA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Timeline

Group Sales Coordinator/Front Desk Guest Service Representative

TownePlace Suites by Marriott
07.2022 - Current

IT Contract Specialist-Contractor

Abacus Services for Consumers Energy
09.2018 - 12.2018

Instructor

Official Driving School
04.2018 - Current

Bachelor of Arts - Business Administration

Clark Atlanta University

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Sandra Brown