Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Alpha Phi Sigma, Zeta Pi Chapter
Timeline
Generic
SANDRA BROWN

SANDRA BROWN

Statesboro,GA

Summary

Experienced in providing top-notch administrative support services, talented in Job Title with proficiency in a wide range of software applications and efficient calendar management. Demonstrates excellent communication and interpersonal skills, consistently achieving exceptional results.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior Resolution Coordinator

Walmart
11.2008 - 09.2023
  • SANDRA BROWN58 PM

Reentry Program-Education, Administration Assistant

Department
02.2028
  • 2025
  • Page 9 of 19
  • Job, Company Start Date End Date Location Responsibilities and Achievements
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  • Job History
  • Performs varied and moderately complex typing, clerical functions and related general office duties that require independent judgment in the use of work methods and procedures
  • Produce finished documents efficiently using word processing and spreadsheet programs
  • Independently edit documents making necessary corrections to include spelling and grammar
  • Maintain confidentiality and security of records in accordance with corporate and facility procedures
  • Oversee incoming and outgoing mail in accordance with applicable rules and regulations
  • Communicate effectively with staff, inmates and visitors; respond to verbal/written inquiries and requests
  • Coordinates, completes, confidential job- related activities, and assignments by developing, maintaining relationships with key external stakeholders/other prison; supporting plans, and initiatives to meet customer and business needs
  • Identifying, communicating goals, and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning
  • Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing

Facilitator

The School District
- 02.2025
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  • Job, Company Start Date End Date Location Responsibilities and Achievements
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  • Job History
  • Knowledge of family systems theory and application; behavioral therapies theory and application; cognitive-behavioral therapy theory and application; pragmatic family therapies theory and application; and/or social skills assessment and intervention
  • Deployed comprehensive support system to give student academic, social, or behavioral needed throughout the school day, and directly involves relevant parties in the identification, development, and implementation of the intervention strategy
  • Basic working knowledge of word processing and electronic communications (WORD and Outlook preferred)
  • Database management skills adequate to enter and retrieve data
  • Intermediate writing and oral skills
  • Ability to work independently, self- directed, good judgment
  • Ability to balance multiple, diverse and conflicting priorities
  • Ability to create effective relationships with individuals of different cultural beliefs and lifestyles
  • Developed individualized student family plan and coordinate each plan implementation, encouraging the maximum use of stakeholder resources, community-based service with effective evolved confidential plan that are family- centered, results-driven, adaptable nature of the process
  • Provide outreach services to students and families relevant to the well-being of the child, family member, service providers, and agency representatives collaboratively develop an individualized plan of care to serve the student pre- existing system
  • Excellent customer service skills speak with various types of families dealing with emergency problems which could include financial support for
  • Prevention & Intervention
  • Wraparound Services

Education Instructional Assistant

Black Horse Pike
- 02.2025
  • Page 16 of 19
  • Job Title Company Start Date End Date Location Responsibilities and Achievements
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  • Special

Substitute Teacher

SANDRA BROWN
01.2015 - 07.2024
  • SANDRA BROWN58 PM, /2025
  • Page 2 of 19
  • Team Management
  • Time Management, hundred (120) semester hours
  • Possess a, Training Certificate K-all Common Core Subjects
  • Followed classroom plans left to continue student education and reinforce core concepts
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Uphold classroom routines to support student environments and maintain consistent schedules
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
  • Maintained day-to-day classroom management and discipline to promote learning initiatives
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks. Provided instruction for students in core subject areas
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Leveraged classroom discussion strategies to engage students, promote topics, and boost learning opportunities
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment
  • Administered and graded tests, quizzes, and reported performance to primary teacher
  • Developed rules, set goals to maintain order in classroom, and worked with principal's office on disciplinary and safety issues., Page 10 of 19
  • Job Title Company Start Date End Date Location Responsibilities and Achievements
  • Job History related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices
  • Leads claim investigations audit by conducting ongoing education and legal reviews; commissioning field investigators, reconstructions, and cause and origin specialists to determine claim origination; managing media exposure during investigations; synthesizing information from outside counsel; and reviewing, documenting, and indexing information received on each claim in the claim/image management system
  • Handles monetary aspects of assigned claims by establishing reserves within approval level; notifying store managers of significant reserve increases; monitoring reserves for all open claims; authorizing payment for approval or facilitating denial of the claim; and reserving file for serious case review
  • Minimizes legal exposure by securing services of outside legal counsel; attending and participating in arbitrations; auditing and paying outside counsel invoices; assessing the impact claim may have on case law and precedent prior to making claim payment; and structuring complex settlements
  • Manages moderately complex cases involving alleged bodily injury, personal injury, and property damage by interviewing key witnesses; securing evidence; analyzing evidence; reviewing applicable laws; interpreting medical reports; deducing causes and responsibilities; documenting case details; determining whether payment is warranted; and managing multiple claims related to a single event as required
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
  • Administered standardized assessments with strict requirements and documented information in permanent records
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence
  • Organized lesson plans using teaching software for long-term interim assignments
  • Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions
  • Work Experience Experience Level Edit Work Experience Remove Work Experience 13 years of supervisory experience leading a team of 10 or more.

Resolution Specialist

Walmart
09.2022 - Current
  • Contact
  • Center, 11/13/2024
  • Skills and Experience: SANDRA BROWN58 PM, Title Company Start Date End Date Location Responsibilities and Achievements
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Edit Job
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  • Job History methodologies and tools
  • Precedence and use cases for business problems
  • Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness)
  • To be able to carry out the responsibilities with minimal guidance, uses fact-finding techniques and diagnostic tools to identify and break down business problems related to contact center operations
  • Suggest alternative approaches/solutions for contact center issues based on internal and external benchmarking
  • Communicates horizontally and vertically within the contact center to investigate and solve contact center issues
  • Anticipates roadblocks and generates creative workarounds
  • Requires knowledge of customer service practices
  • Standard operating procedures and defined processes
  • Standard reporting tools and techniques
  • Performance metrics
  • Industry trends
  • Process improvement techniques
  • To be able to carry out the responsibilities with guidance, implement process improvement plans by driving the improvement of existing contact center processes and escalating existing issues
  • Supports the identification of opportunities and recommends improvements based on customer feedback and trend analysis, with guidance, reviews key metrics to support root cause identification and create solutions
  • Requires knowledge of the features of products and services offered by Walmart
  • Utility of the products offered to customers
  • Product and service substitutes
  • To be able to describe how
  • Walmart products and services fit within
  • Skills and Experience: SANDRA BROWN58 PM, Date Location Responsibilities and Achievements
  • Edit Job
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  • Job History the organization
  • Identifies how customers use the products and services offered by
  • Identifies Walmart's flagship products and services
  • Describes the major functions, features, and capabilities of products and services
  • Informs customers of promotions, offers, and discounts
  • Requires knowledge of data collection modes, techniques, and tools
  • Data analytics and visualization tools and techniques
  • Existing and upcoming digital applications and other systems used in the contact center
  • Technology innovation trends and industry benchmarks
  • Data governance as it relates to data quality, metadata, and data lineage
  • Data science techniques and applications in the contact center environment
  • To be able to gather and interpret data, information, and content in a digital environment
  • Reviews data across contact center systems to ensure completeness and performs data quality checks
  • Analyzes and creates reports using existing models/templates and leverages technology to execute transactional activities for the contact center
  • Apply visualization techniques and tools for effective representation of data to stakeholders
  • Seeks appropriate technology for automation purposes
  • Identifies opportunities for improving the contact center's data-driven decision- making
  • Demonstrates up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales
  • Skills and Experience: SANDRA BROWN58 PM, Page 6 of 19
  • Job, Start Date End Date Location Responsibilities and Achievements
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  • Job History
  • Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities
  • Models’ compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices
  • Skills and Experience: SANDRA BROWN58 PM, /2025
  • Page 7 of 19
  • Job Title Company Start Date End Date Location Responsibilities and Achievements
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  • IBE Team Mentor I will be available when necessary and will use Mentor when necessary
  • Status changes for Team
  • Mentors will be updated by the Team
  • Manager
  • If you are going to be absent please make sure to inform your Team Manager or Facilitator in advance so coverage/backup can be found to assist the New Hires or your Onboarding teams
  • Case Work-Team Mentor; will keep their regular schedules and will assist New
  • Hires once they are out of Onboarding and working within their new teams
  • Team
  • Mentors will be required to Zoom for at least a week of Case Work assistance
  • You will walk the New Hires through different case types, posting in 65 and helping them navigate our Resources such as Knowledge Based articles and searching in Slack
  • You can also assist the New Hires in getting to know the team and working with them to locate information such as Metrics and other important information
  • Phone training mentors are similar to
  • Case Work mentors but you will be required to handle phone calls and assist with phone calls
  • The first day you will walk New Hires through working inContact and will walk them through the phone call steps, scripts etc
  • The remainder of the week you will help the New Hires through their own phone calls and how to get phone call assistance in 65
  • Work on de- escalation steps and how to request
  • Leadership takeover when necessary
  • In this role, I switch between any support channel of phone, chat, and Email based on the business requirements
  • I make sound judgments and promote a customer/member-focused environment
  • I
  • Optimize execution and results
  • You, /2025
  • Page 8 of 19
  • Job Title Company Start Date End Date Location Responsibilities and Achievements
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  • Job History inspire commitment through communication and influence
  • Demonstrate adaptability while thinking and acting strategically
  • Proactively lead volunteer activities, programs, and initiatives in order to improve the community
  • Build and sustain internal and external relationships
  • Flexible to work in shifts
  • Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction
  • Adhere to quality, compliance guidelines and SLA’s
  • Must type a minimum of 35 WPM
  • Proficient with Microsoft Office programs (Outlook, Word)
  • Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off
  • Should be able to work in permanent night shifts or any assigned shifts on a rotational basis
  • Skills and Experience: SANDRA BROWN58 PM
  • Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
  • Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.

Administrative Support Supervisor

Department of Corrections
01.2022 - 09.2024
  • Organized successful company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
  • Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
  • Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
  • Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Climate Support Specialist

The School District, of
01.2008 - 01.2015
  • SANDRA BROWN58 PM28/2025
  • Page 13 of 19
  • Job Title Company Start Date End Date Location Responsibilities and Achievements
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  • Job History guidelines of Tier3 facilitating external intervention opportunities for children and families
  • Organizing and co-facilitating incoming student to ensuring enrollment processes are area internal and external stakeholder compliance for enrollment, attendance, and academic achievement goals
  • Develop standard for attendance that assist 100-150 students to understand the impact of their curriculum by missing class, which helps student, increase their grade point average by half percent
  • Provided administration weekly attendance reports by showcasing strong verbal and written communication skills with parents while maintaining confidential files for 100-200 students
  • Produces attendance/truancy reports for the school, county and state
  • Skills and Experience: SANDRA BROWN58 PM

of
01.2008 - 01.2015
  • Skills and Experience: SANDRA BROWN58 PM28/2025
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  • Job Title Company Start Date End Date Location Responsibilities and Achievements
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  • Job History student, and families
  • Possess an understanding of child and adolescent development
  • Must interface effectively at all organization levels, with commitment to professional standards and personal development
  • Address barriers for delinquent and at-risk students, for elimination plans by collaborating with
  • Grade Level Chairs to implement and reinforce IEP, PBSP, Behavior
  • Intervention Plan, Intervention and
  • Prevention Transition Case Manager, and court order services
  • Skills, SANDRA BROWN58 PM

Case Investigator

CDC
08.1931 - 01.2015
  • 2021 COVID-19 Contact Tracing Certified
  • Skills and Experience: SANDRA BROWN58 PM28/2025
  • Page 12 of 19
  • Job Title Company Start Date End Date Location Responsibilities and Achievements
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  • Job History
  • Steer delivery of instruction, policies, and procedures to conduct pre and post Tier 1-assessment for truancy, data collection to support interventions/strategies to improve student attendance using evidence-based strategies
  • Utilized a systematic approach analysis to conducted on pre and post participant program data collected with supporting attendance interventions/strategies to improve attendance using evidence based strategies, monitoring for delinquent and at-risk students, truancy elimination plans by collaborating with Grade Level Chairs to implement Tier 2 strategies for attendance using various data sets to plan attendance initiatives
  • Partnering with the
  • Resilience Team for Tier 3 matters supporting school with attendance interventions/strategies to improve attendance using evidence based strategies and Attendance Improvement
  • Plans specific to the school
  • On 100% daily collaborating with other offices in Student Support Services focusing on MTSS Tier 2-3 interventions using data to monitor and problem solve attendance concerns, as well as review current trends to help reduce truancy, maintaining effective working relationships with schools, administrative offices and other District partners, and facilitating development opportunities for families organizing and co-facilitating recruitment initiatives for incoming students to ensuring Enrollment Processes are area priority for enrollment, completed other duties as assigned by the administrator
  • Oversee daily operation of bi-weekly driven-data for truancy using various data sets to plan improvement initiatives, develop Student Attendance Improvement
  • Plan for over 50% of student population to address barrier, upholding Department of
  • Education and School District Laws, policy, practices, and policy
  • Lowered student drop-out rate by 60%

District

Regional School
01.2005 - 01.2007
  • Under the direction of Teacher(s) and following regulations defined by the N.J
  • Department of Education (DOE) and Core
  • Curriculum Content Standards, N.J
  • Division of Developmental Disabilities (BH & DD), and applicable state/local/federal regulations, assists in the planning and implementation of classroom instruction within an assigned area of functional, developmental, vocational, and/or transitional curriculum in elementary or secondary education in accordance with the Individual Education Plan (IEP)
  • Teach other staff in planning classroom curriculum and implements plans to meet the physical, emotional, and educational needs of the assigned student; Provide
  • Teachers for the assessment of an assigned student’s abilities and capabilities; aids in the development, implementation of lesson plans, and activities for individual-specific, meet the learning needs of each student, encourage increased skills, and address specific IEP levels to meet goals
  • Observe and track student levels, gathers RTI/MTSS behavioral data, performs calculations, and creates graphic illustrations for review by Teachers, clinical-specific staff, etc., to identify and monitor student proficiency and academic performance levels, to support modifications to current educational program or medication, etc
  • Work directly with BH student on a one- to-one basis in accordance with levels of supervision, the IEP, and the established behavior Intervention Plan-Tier 2, with student in social, vocational, and educational skills necessary for development, actively encouraging the independence of each person within his/her ability limit while following the IEP
  • Skills and Experience: SANDRA BROWN58 PM28/2025
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Substitute Teacher Bulloch

County
01.2005 - 1 1
  • 58 PM, Location Responsibilities and Achievements
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  • Job History
  • Requires knowledge of principles and techniques of customer communication
  • Application and allocation of business communication styles/techniques
  • Communication styles/norms through different interaction channels
  • To be able to listen to customers, understand processes, and prioritize customer needs, then provides solutions
  • Adapts listening and facilitation styles to customer communication styles
  • Owns customer and associate needs in the contact center
  • Uses various communication mediums
  • Analyzes customer issues to understand customer perspectives and communicates accordingly
  • Confirms customer understanding by restating customer concerns or problem statements
  • Requires knowledge of day-to-day activities performed in customer care service operations
  • Ticketing systems and other tools used to handle customer requests
  • Escalation matrices
  • Customer request process life cycles
  • To be able to manage contact center operations and support new initiatives
  • Interprets standard reports (for example, call trends, assignment and tracking reports, key performance metrics), analyzes and interprets overall service levels, performance reports, and metrics, and adjusts as needed
  • Oversee the effective implementation of daily staffing plans
  • Oversee contact center operations during lean staffing periods (for example, weekends) and manage resources related to overtime requirements
  • Escalates systemic issues using available tools (for example
  • Gemba, Leadership, JIRA)
  • Requires knowledge of problem-solving

Education

Masters - Criminal Justice

Kings Graduate School @ Monroe College
01.2014

Masters - Education

La Salle University

Masters - Criminal Justice

Monroe College-Main Campus
01.2014

Bachelors - Business Administration

Plaza College
01.2010

Associates - Business

Plaza College
01.1996

Skills

  • Communication
  • Planning Ability
  • Analytical Thinking
  • Behavior Interventions
  • Facilitation
  • Lesson Planning
  • Microsoft Outlook
  • Onboarding
  • Attendance Management
  • Contact Tracing
  • Customer Satisfaction
  • Educational Programming
  • Electronic Mail
  • Leadership
  • Microsoft Office
  • Problem Solving
  • Teacher Training
  • Written Communication
  • Critical Thinking
  • Project Management
  • Team Leadership
  • Team Management
  • Time Management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Decision-making
  • Time management
  • Complex Problem-solving
  • Staff training and development
  • Cross-functional teamwork
  • Salesforce management
  • Coaching and mentoring

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Increased office productivity [Number]% by implementing numerous process improvements.
  • Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Certification

  • Crisis Prevention Institute and Certification - Verbal Interventions Instructor, Verbal Interventions Instructor, 11/07/21, Unknown
  • Data Analytics - WE Educacion Ejecutiva, WE Educacion Ejecutiva, 11/07/21, Unknown
  • First aid with CPR A and AED - Rescue 7, Rescue 7, 11/15/21, Unknown
  • Psychological First Aid (PFA) Online - Certification, Certification, 08/01/22, Unknown

Affiliations

  • Alpha Phi Sigma - National Criminal Justice Honor Society, Professional Association, Member
  • Order of Eastern Star, Professional Association, Member

Alpha Phi Sigma, Zeta Pi Chapter

Alpha Phi Sigma recognizes academic excellence of undergraduate and graduate students of Criminal Justice, as well as Juris Doctor students.

The goals of Alpha Phi Sigma are to honor and promote academic excellence, community service, educational leadership, and unity.

Alpha Phi Sigma is the only Criminal Justice Honor Society, is a certified member of the Association of College Honor Societies, and is affiliated with the Academy of Criminal Justice Sciences.


The Association of College Honor Societies was organized October 2, 1925, by a group of college and university teachers, administrators, and representatives of a few well-established honor societies. Its object was then and is now to consider problems of mutual interest such as those arising from the confusion prevailing on college campuses concerning the character, function, standards of membership, multiplicity, and undesirable duplication of honor societies; to recommend action leading to appropriate classification or elimination; and to promote the highest interest of honor societies. Alpha Phi Sigma  was granted membership by the Association of College Honor Societies in 1980.

Timeline

Reentry Program-Education, Administration Assistant

Department
02.2028

Resolution Specialist

Walmart
09.2022 - Current

Administrative Support Supervisor

Department of Corrections
01.2022 - 09.2024

Substitute Teacher

SANDRA BROWN
01.2015 - 07.2024

Senior Resolution Coordinator

Walmart
11.2008 - 09.2023

Climate Support Specialist

The School District, of
01.2008 - 01.2015

of
01.2008 - 01.2015

District

Regional School
01.2005 - 01.2007

Substitute Teacher Bulloch

County
01.2005 - 1 1

Masters - Education

La Salle University

Masters - Criminal Justice

Monroe College-Main Campus

Bachelors - Business Administration

Plaza College

Associates - Business

Plaza College

Facilitator

The School District
- 02.2025

Education Instructional Assistant

Black Horse Pike
- 02.2025

Masters - Criminal Justice

Kings Graduate School @ Monroe College

Case Investigator

CDC
08.1931 - 01.2015