Sandra Bryson~Fisher
Waldo,WI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
23
23
years of professional experience
Work History
Senior Lead Certified Medical Assistant
Froedtert Hospital
03.2018 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Open/Managed Covid-19 Vaccination Clinics for past 3 years.
Certified Medical Assistant
Ascension
03.2017 - 03.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Manager of Operations
Osthoff Resort
03.2012 - 04.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Spearheaded department training for appraisals of new components.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drafted invoices for completed work.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
CBRF, Med Tech
Gables Assisted Living
04.2016 - 03.2017
- Prepared specimens for testing procedures.
- Identified operational improvements to drive efficiency and quality of care.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Determined normal and abnormal components of body fluids by conducting chemical analyses of blood, spinal fluids and gastric juices.
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Conserved laboratory resources by using equipment and supplies to accomplish job results.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Administered medications and performed basic and advanced patient assessments.
- Entered data on demographics, grossing descriptions and clinical diagnosis into EMR.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Used first aid and preventive medical procedures to stabilize critically ill patients.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Server
American Club/Whistling Straits
03.2009 - 04.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
On-Site Representative
Fisher Scientific
03.2003 - 03.2009
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor of Science - Health Administration~Business Administration
Western Governors University
Salt Lake City, UT09.2022
Associate of Science - Health And Wellness/Chiropractic Tech~Radiology
Moraine Park Technical College
Fond Du Lac, WI05.2019
Associate of Science - Medical Assisting
Moraine Park Technical College
Fond Du Lac, WI05.2009
Bachelor of Science - General
Rochester Community And Technical College
Rochester, MN05.1991
Associate of Science - General Studies
Elgin Community College
Elgin, IL06.1979
High School Diploma -
Larkin High School
Elgin, IL05.1979
Skills
- Sterile Procedures and TechniquesCharting Expertise
Medical Histories and Vital Statistics
Customer Service
Direct Patient Care - Simple Dressings
- Human Anatomy and Physiology
- Ear Irrigations
- Charting Expertise
- Medical Histories and Vital Statistics
- Customer Service
- Direct Patient Care
- Proper Sterilization Techniques
- Pulmonary Function Tests (PFTs)
- Medical Screening
- Foley Catheter Insertion and Removal
- Clinical Applications
- Advanced Anatomy Knowledge
- Pulse Oximetry
- Grooming and Bathing Assistance
- EMR Systems
- Assisting with Physical Exams
- Patient Medical Histories
- Restocking Lab Supplies
- Patient Toileting
- Proper Waste Disposal
- Wound Care and Irrigation
- Patient Skin and Nail Care
- Clerical Support
- Answering Questions
- Dressing Changes
- Nebulizer Treatment
- Documentation Procedures Expertise
- Medications Familiarity
- Workflow Processes
- Sharps Disposal
- Urine Drug Screening
- Electronic Medical Record
- Completing Insurance Forms
- Infection Control Procedures
- OSHA Regulations
- Monitoring Patient Progress
- First Aid
- Obtaining Authorizations
- Treatment Room Preparation
- Using Scales
- Medical Procedures Understanding
- Stocking Supplies
- Vital Signs Management
- Feeding Assistance Expertise
- EKG Set Up and Monitoring
Timeline
Senior Lead Certified Medical Assistant
Froedtert Hospital
03.2018 - Current
Certified Medical Assistant
Ascension
03.2017 - 03.2018
CBRF, Med Tech
Gables Assisted Living
04.2016 - 03.2017
Manager of Operations
Osthoff Resort
03.2012 - 04.2017
Server
American Club/Whistling Straits
03.2009 - 04.2014
On-Site Representative
Fisher Scientific
03.2003 - 03.2009
Bachelor of Science - Health Administration~Business Administration
Western Governors University
Associate of Science - Health And Wellness/Chiropractic Tech~Radiology
Moraine Park Technical College
Associate of Science - Medical Assisting
Moraine Park Technical College
Bachelor of Science - General
Rochester Community And Technical College
Associate of Science - General Studies
Elgin Community College
High School Diploma -
Larkin High School
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