Sandra Buantello

• Be always available to clients prior to, during, or after an event, out on the floor, and easily visible, able to alleviate questions/concerns, and provide excellent client service.
• Part of the pre-opening team.
• Oversee clearing and cleaning of all venues, returning, cleaning, and restocking of equipment.
• Wedding captain.
• Sets expectations and holds food and beverage team accountable for demonstrating desired service behaviors.

Directly oversee, plan, and organize by coordinating the timing of the events and assigning functions to the Banquet Servers to ensure the success of the event.

• Ensured compliance with alcohol policies by monitoring consumption at events.
• Trained new employees on proper sanitation practices, customer service etiquette.
• Responded quickly to any unexpected changes or issues that arose during an event.

Houseman supervisor.

Ensuring that services meet customer specifications.

Provide quick service for last-minute changes.

Dealing with customer complaints.

Greet the customer upon arrival.

Check Food & Beverage or coffee break schedule, if applicable.

Ensuring the room is ready for the next event.

Checks.

Created new standards for stewarding DP.

attendant BEO Meetings

Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.

Organized banquet staff to ensure efficient service of guests.

· Pre- opening team member

Open the Granduca Austin, collaborating with the standards set up for coffee breaks, buffets, and service.

Trained new banquet staff on service standards, procedures, and company policies.

Understand the BEOs and follow all instructions within the functions.

Greets all contacts and provides exceptional service as they arrive.

Knowledge of meeting space and the setups within the space.

Projecting a warm and friendly attitude.

Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.

Maintained inventory of banquet equipment such as china, flatware, glassware.

Collaborated closely with catering managers on upcoming events and their needs.

Assisted in setting up banquet tables, chairs, and linens for events.

Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.

Open restaurant and in-room dining in the absence of the manager.

AV set up.

• Liquor Inventory.
• Cash bars.
• Coordinate with the banquet staff to manage the event successfully.
• Writing all assignments for the evening functions, especially weddings.
• In Charge of more More than 150 weddings a year.
• Upheld exceptional food, beverage and service standards to surpass customer expectations.
• Resolved guest complaints to maintain complete customer satisfaction.
• Totaled checks and used cash register to accept payment for services.
• Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
• Coordinated with food and beverage team on menu selections and serving times.