Sandra Bunch
Fayetteville,GA
Summary
Accomplished professional with a proven track record at Chase Bank, adept in conflict resolution and critical thinking. Excelled in high-stress environments, enhancing customer satisfaction and streamlining operations. Demonstrated leadership by training new staff, ensuring seamless financial transactions, and maintaining meticulous attention to detail.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Intake Specialist
Atlanta Bar Association
2022.10 - 2024.01
- Answered phone calls and provided new clients with required paperwork to initiate service.
Customer Service Representative Remote
ASK Staffing, Inc - MD Dept of Unemployment
2021.03 - 2022.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved unemployment compensation issues for the clients during the ending of covid-19 unemployment rate.
- Trained on-boarding staff with on the job training as needed.
- Answered a high volume of calls.
Office Coordinator
Leakbuster HMS
2007.11 - 2021.02
- Answered and managed incoming and outgoing calls while scheduling residential and commercial service calls.
- Provided administrative support to plumbers and customers.
- Tracked records, filed documents, and maintained communication to the owner.
Bank Teller
Chase Bank
2002.06 - 2007.10
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information. Sold bank products. Trained new tellers as needed.
Education
Georgia Piedmont Technical College
Clarkston, GA 1998.09 - 1999.05
Skills
Leadership
Conflict Resolution
Critical Thinking Skills
Empathetic & Courteous
Detailed -Oriented
Customer Service Reporting
Highly Driven
Employee Satisfaction
Timeline
Intake Specialist
Atlanta Bar Association
2022.10 - 2024.01
Customer Service Representative Remote
ASK Staffing, Inc - MD Dept of Unemployment
2021.03 - 2022.03
Office Coordinator
Leakbuster HMS
2007.11 - 2021.02
Bank Teller
Chase Bank
2002.06 - 2007.10
Georgia Piedmont Technical College
1998.09 - 1999.05
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