Sandra Bunch

• Answered phone calls and provided new clients with required paperwork to initiate service.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved unemployment compensation issues for the clients during the ending of covid-19 unemployment rate.
• Trained on-boarding staff with on the job training as needed.

• Answered and managed incoming and outgoing calls while scheduling residential and commercial service calls.
• Provided administrative support to plumbers and customers.
• Tracked records, filed documents, and maintained communication to the owner.

Managed high-volume transactions during peak hours while maintaining attention to detail.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.