Sandra Burns
East Moline,IL
Summary
Adept Administrative Secretary with a proven track record at Rock I, enhancing office efficiency and supporting decision-making through expert document management and verbal communication. Skilled in administrative coordination and file organization, I excel in transforming office operations by implementing innovative scheduling and correspondence systems, significantly improving workflow.
Overview
44
44
years of professional experience
Work History
Administrative Secretary
Rock I
02.1981 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Switchboard Operator
Genesis Medical Center
06.1997 - 04.2021
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Announced important information and emergency notifications over PA system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Secretarial Certificate Upon Graduation - Secretarial Studies And Office Administration
American Institute of Commerce
Davenport, IA09.1974
Skills
- Document Preparation
- Verbal Communication
- File Management
- Scheduling and calendar management
- Meeting Coordination
- Record preparation
- Correspondence Preparation
- Travel Planning
- Database entry
- Billing and Invoicing
- Travel Arrangements
- File Organization
- Administrative Support
- Calendar Management
- Administrative coordination
- Multi-Line Phone Systems
- Appointment Coordination
Timeline
Switchboard Operator
Genesis Medical Center
06.1997 - 04.2021
Administrative Secretary
Rock I
02.1981 - Current
Secretarial Certificate Upon Graduation - Secretarial Studies And Office Administration
American Institute of Commerce
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