Summary
Overview
Work History
Skills
Timeline
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Sandra Butler

Grosse Ile Township,MI

Summary

Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience

Work History

Senior Account Coordinator

Epsilon
07.2012 - 11.2023
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Coordinated meetings, calls, and demos for the account management team.
  • Escalated issues to appropriate channels as necessary.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Updated internal documentation with account information to maintain concise, clear records.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
  • Worked with all internal team to support sales and client. Including billing and collections.

Account Specialist

Epsilon
07.2004 - 07.2012
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Streamlined account management processes for increased efficiency and accuracy in financial reporting.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.

Skills

  • Proficient in Microsoft Office Suite (Excel, Word and PowerPoint)
  • Multi-Tasking
  • Customer Service
  • Excellent communication skills, both written and oral
  • Troubleshooting and problem resolution
  • Works well in a team environment and also the ability to work alone and be a self starter
  • Quality Control
  • Complaint resolution

Timeline

Senior Account Coordinator

Epsilon
07.2012 - 11.2023

Account Specialist

Epsilon
07.2004 - 07.2012

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Sandra Butler