Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Calderon

Alamo

Summary

Dynamic and detail-oriented Housekeeper with extensive experience at Sodexo USA, excelling in chemical handling and inventory management. Proven ability to enhance cleanliness standards while delivering exceptional customer service. Recognized for effective communication and problem-solving skills, ensuring a safe and welcoming environment for all guests. Committed to maintaining high health standards and team collaboration.

Overview

16
16
years of professional experience

Work History

Housekeeper

Prime Industrial Recruiters
Winder
07.2022 - 01.2023
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Emptied trash receptacles throughout the property.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used cleaning chemicals following proper guidelines.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Swept and damp-mopped private stairways and hallways.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.

Housekeeper

touchstone veterans management
McAllen
01.2021 - 06.2021
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Emptied trash receptacles throughout the property.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used cleaning chemicals following proper guidelines.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Sorted and counted linens and organized in storage areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.

EVS Supervisor

Sodexo USA
McAllen
07.2007 - 04.2010
  • Assessed employee performance through observation, discussion and review of metrics.
  • Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
  • Resolved conflicts among staff members in a professional manner.
  • Analyzed trends in customer feedback data to identify opportunities for improvement.
  • Assisted with interviewing prospective candidates for open positions within the EVS department.
  • Responded promptly to emergency situations requiring immediate attention.
  • Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
  • Managed budgeting activities such as purchasing supplies and equipment within allocated budgetary parameters.
  • Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
  • Acted as an ambassador for the organization by providing excellent customer service and support at all times.
  • Monitored inventory levels of supplies used by EVS personnel and ordered additional items when necessary.
  • Promoted a culture of continuous learning amongst staff members through proactive mentoring and development activities.
  • Conducted weekly meetings with EVS staff to discuss departmental goals, objectives, policies, procedures and changes as needed.
  • Implemented corrective action plans where appropriate for employees who fail to meet expectations.
  • Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
  • Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
  • Communicated regularly with other departments regarding scheduling needs or special requests.
  • Resolved customer complaints related to housekeeping services in a timely manner.
  • Collaborated with management team to develop new operational processes or procedures as needed.
  • Conducted regular inspections of work areas to ensure quality standards were met.
  • Developed and maintained a positive working environment for all staff members.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Verified each completed room against standard plans to maintain consistency.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Practiced safe work habits and wore protective safety equipment.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Communicated with maintenance team on damages to repair.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Delegated work to staff, setting priorities and goals.
  • Swept and damp-mopped private stairways and hallways.
  • Reported damage or theft of hotel property to management.
  • Explained goals and expectations required of trainees.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mixed water and detergents or acids to prepare cleaning solutions.

Education

High School Diploma -

La Junta High School
La Junta, CO
06-1992

Skills

  • Cleaning procedures
  • Chemical handling
  • Health standards
  • Deep cleaning
  • Inventory management
  • Customer service
  • Time management
  • Problem solving
  • Attention to detail
  • Safety protocols
  • Team collaboration
  • Effective communication
  • Exceptional communicator
  • Able to lift 50 lbs
  • Supply inventory management
  • Excellent oral and written communication

Languages

English
Professional
Spanish
Professional

Timeline

Housekeeper

Prime Industrial Recruiters
07.2022 - 01.2023

Housekeeper

touchstone veterans management
01.2021 - 06.2021

EVS Supervisor

Sodexo USA
07.2007 - 04.2010

High School Diploma -

La Junta High School

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