Sandra Campbell

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• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Facilitated appointments and transportation for patients, streamlining access to essential medical services.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used company software and databases to maintain records of services performed and patient conditions.

• Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
• Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
• Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
• Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.