Sandra Campos-elizalde
Tomball,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work.
Overview
5
5
years of professional experience
Work History
Service Advisor
Keating Nissan
04.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Recommended and upsold repairs/services, resulting in $60k+ in total sales.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Restaurant Manager
BLEU OYSTER BAR AND SEAFOOD
02.2021 - 04.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Service Advisor
John Eagle Honda Of Houston
02.2019 - 02.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about repairs and services.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Recommended and upsold repairs/services, resulting in $60k+ in total sales.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Addressed complex issues by scheduling repair appointments.
Service Advisor
Easy Honda
01.2018 - 01.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Cypress Ridge High School
Houston, TXSkills
- Active Listening
- Optimizing Team Performance
- Preventive Maintenance Services
- Exceptional Communicator
- Closing Sales
- Guest Satisfaction
- Spanish Speaking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advisor
Keating Nissan
04.2022 - 06.2023
Assistant Restaurant Manager
BLEU OYSTER BAR AND SEAFOOD
02.2021 - 04.2022
Service Advisor
John Eagle Honda Of Houston
02.2019 - 02.2021
Service Advisor
Easy Honda
01.2018 - 01.2019
High School Diploma -
Cypress Ridge High School
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