Sandra Cantrell
SHERRILLS FORD,NC
Summary
Utilizing current customer service skills combined with training, I would like to guide the customers to maximize their experience. Strong belief that the use of these products will benefit customers in their day to day lives.
Overview
15
15
years of professional experience
Work History
Dispatch/Dispatch/Scheduler Coordinator
Transportation Lincoln County
Lincolnton, NC
11.2017 - Current
- Develop and design daily schedules, using scheduling software.
- Receives calls from clients and schedules appointments as required.
- Coordinates scheduling for vehicle maintenance.
- Maintains and updates client files.
- Schedules and/or conducts driver training.
- Completes required paperwork and reports.
- Performs related duties.
Front Desk Agent
Fairfield By Marriott
Mooresville, NC
09.2015 - 11.2017
- Handled high volume of phone calls, routed to proper guest or internal department.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over phone, in person and via computer.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Drafted guest invoices and posted charges to individual accounts.
- Monitored reservations to track incoming parties and special events.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Educated Guests of Loyalty Programs, then signing them up for points and rewards.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Handled payment processing and provided customers with receipts and proper bills and change.
Executive Housekeeper
Hampton Inn By Hilton
Hickory, NC
12.2009 - 06.2015
- Organized supplies for use based on expected customer needs.
- Prepared and distributed assignment sheets to assigned staff.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Ordered supplies through approved vendors.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
High School Diploma -
Immaculate Heart Academy
Washington Township, NJ06.1989
Some College (No Degree) - Business
Berkeley College
Waldwick NJSkills
- Organization and Time Management
- Problem-Solving
- Detail-Oriented
- Customer Service
- Administrative Support
- Appointment Scheduling
- Critical Thinking
- Collaboration and Teamwork
- Employee Scheduling
Timeline
Dispatch/Dispatch/Scheduler Coordinator
Transportation Lincoln County
11.2017 - Current
Front Desk Agent
Fairfield By Marriott
09.2015 - 11.2017
Executive Housekeeper
Hampton Inn By Hilton
12.2009 - 06.2015
High School Diploma -
Immaculate Heart Academy
Some College (No Degree) - Business
Berkeley College
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