Sandra Cardinale
Somers,CT
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
Work History
Assistive Technology Specialist Exam Coordinator
WNEU
09.2021 - 03.2024
- Championed the integration of assistive technology into organizational policies or curriculum, advocating for increased accessibility to ensure equal opportunities for all individuals.
- Provided ongoing support to clients as they navigated new technology, ensuring optimal usage and continued success.
- Fostered a supportive learning environment for clients by incorporating innovative teaching strategies and tailored instruction methods during training sessions.
- Promoted greater awareness of assistive technologies via presentations at community events or professional gatherings.
- Increased accessibility for individuals with disabilities by implementing innovative assistive technologies in the workplace or educational settings.
- Conducted assessments to determine appropriate assistive technology accommodations for clients based on their unique needs and abilities.
- Managed inventory of assistive devices, maintaining accurate records and ensuring timely distribution to clients in need.
- Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints or funding limitations.
- Enhanced user experience by assessing individual needs and providing customized assistive technology solutions.
- Maintained current knowledge of industry developments through attending conferences, workshops, and professional development opportunities.
- Served as a trusted resource for clients seeking guidance on navigating complex technological landscapes while facing physical or cognitive barriers.
- Established effective communication channels with clients, understanding their specific challenges and tailoring solutions accordingly.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
Office Manager
Uro Tech
10.2012 - 04.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma -
STCC
Springfield Ma05.1994
Skills
- Adaptive equipment expertise
- Special Education Collaboration
- Universal design principles
- Client Advocacy
- Disability Awareness
- Professional Networking
- Mobile app accessibility
- Assistive Technology Assessment
- Section 508 Compliance
- Learning Disability Strategies
- Assistive Technology Research
- Assistive device training
- Hearing Impairment Solutions
- Communication Devices
- Visual Impairment Solutions
- Windows 10
- Appointment Scheduling
- Microsoft Outlook
- Security Protocols
- Staff education and training
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Active Listening
- Friendly and Patient
- Highly Professional
- Customer Communication and Empathy
Timeline
Assistive Technology Specialist Exam Coordinator
WNEU
09.2021 - 03.2024
Office Manager
Uro Tech
10.2012 - 04.2020
High School Diploma -
STCC
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