Sandra Cardoza
Alexandria,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for strong problem-solving skills, decision-making abilities, and effective communication.
Overview
9
9
years of professional experience
Work History
Clinical Function Advisor
Deepmile
Fort Belvoir, Virginia (VA)
09.2023 - Current
- Function as a Subject Matter Expert (SME) for training physicians, clinical staff, and support staff at MTF's on MHS GENESIS functions and workflows.
- Deliver workflow-based, role-based, and process-based EHR training using classroom and over-the-shoulder (OTS), web-based/virtual classroom, E-Learning, and hands-on-training methods.
- Assist with developing, reviewing, identifying gaps, and updating training materials (facilitator guide s, tip sheets, workflows, end user training agendas, competency assessments, training videos, etc.) Related to EHR functionality and/or workflows.
- Prepare training reports, collect course evaluation feedback, and input training data in the training management repository.
- Work with site leadership to identify and train super users, peer experts, and clinical leaders to create a knowledgeable staff familiar with the MTF processes and requirements.
- Successfully obtain and maintain certification in at least (3) MHS GENESIS tracks based on the designated MTF, region and market training needs.
- Provide training and change management support to end users on updates and changes to EHR functions and/or workflows.
- Provide EHR workflow adoption support to end users in accordance with position-specific clinical and business workflows.
- Participate in all meetings and training events associated with system change, updates, and ensure complete understanding of impact and functionality. Provide training to end users impacted by changes, updates locally and across the enterprise as directed.
Concierge Medical Assistant
Ft Belvoir Community Hospital
Fort Belvoir
10.2021 - Current
- Ensure patients, staff and military employees are greeted when they enter the hospital
- Provide information or directions to a facility within the hospital
- Transport patients and the military to and from their appointments
- Provide great customer service, staying calm under pressure
- Assist in any emergency that the hospital needs.
Patient Services/Financial Coordinator
Inova Alexandria Hospital
Alexandria
06.2017 - 08.2021
- Performed routine administrative duties
- Created and completed accounts in EPIC Inova System
- Contacted insurance companies and verified insurance
- Acted as a liaison between insurance companies, patients, and physicians
- Scheduled appointments and managed pre-authorizations.
Patient Service Specialist
Virginia Heart
Alexandria
12.2015 - 06.2017
- Greeted patients and visitors
- Checked-in patients and rescheduled appointments
- Verified insurance eligibility
- Prepared patient charts and provided support and customer service.
Education
High School Diploma -
TC Williams High School
Alexandria, VA05.1995
Skills
- Experienced in providing high level of customer service support to patients and internal customers
- Excellent interpersonal communication skills and the ability to work in a fast paced environment
- Ability to multitask, detail oriented, reliable, dependable, adaptability and a team player
- Knowledgeable in Microsoft Office software applications
- Bilingual in both English and Spanish
- Computer skills: Microsoft office, internet, fax, multi-line phone, and Vocera
Employment objective
To secure a challenging position in a reputable organization to fully utilize my training and skills, while making a significant contribution to the success of the company.
Timeline
Clinical Function Advisor
Deepmile
09.2023 - Current
Concierge Medical Assistant
Ft Belvoir Community Hospital
10.2021 - Current
Patient Services/Financial Coordinator
Inova Alexandria Hospital
06.2017 - 08.2021
Patient Service Specialist
Virginia Heart
12.2015 - 06.2017
High School Diploma -
TC Williams High School
Similar Profiles
Charles Reed, RHIACharles Reed, RHIA
Account Coordinator at DeepMileAccount Coordinator at DeepMile
Mark WilkinsonMark Wilkinson
Clinical Functions Advisor at DeepmileClinical Functions Advisor at Deepmile
LARA C. VAN LIERELARA C. VAN LIERE
Team Regional Project Manager at DeepMileTeam Regional Project Manager at DeepMile
Hayden HarmonHayden Harmon
Base Defense Operations Controller at USAFBase Defense Operations Controller at USAF
MAMOUD KAMARAMAMOUD KAMARA
External Board Member, Monetary Policy Committee at Bank of Sierra Leone (Central Bank)External Board Member, Monetary Policy Committee at Bank of Sierra Leone (Central Bank)