Sandra Carneiro
BEL AIR,MD
Summary
Proactive Senior Certified Pharmacy Technician and Pharmacy Training Coordinator with extensive experience in inventory management, patient care, and staff training. Proven track record in enhancing patient satisfaction, resolving insurance concerns, and maintaining compliance with regulations. Expertise in medication dispensing, workflow optimization, and developing comprehensive training programs. Ready for the next step in career advancement opportunities by earning a PharmD.
Overview
31
31
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
03.2021 - Current
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Answered patients' questions and troubleshot prescription issues.
- Advocated for patients' compliance with medication guidelines.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Developed and implemented improvements to pharmacy organization system.
Pharmacy Training Coordinator
NeighborCare Retail Pharmacies
06.2003 - 05.2008
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Spearheaded internal certification programs that increased staff competencies.
- Enhanced onboarding experience for new hires with structured training program that accelerated their time to productivity.
- Developed comprehensive training programs for new software rollouts, leading to smoother transitions and reduced downtime.
- Traveled to new locations to prepare for opening
- Planned and organized the annual company holiday party
- Planned and organized an annual pharmacy technician training conference
Certified Pharmacy Technician
CVS Pharmacy
02.1994 - 06.2003
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in atimely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
Education
Bachelor of Science - Biology
University of Maryland Baltimore County
Catonsville, MD05.2002
Associate of Arts - Education Social Science
Harrisburg Area Community College
Harrisburg, PA05.1998
Skills
- Problem-solving skills
- Immunization Administration
- Insurance Billing
- Knowledge of brand and generic drugs
- Pharmaceutical Calculations
- Insurance Verification
- Medication Dispensing
- Maintaining records
- HIPAA Compliance
- Patient confidentiality
Timeline
Senior Certified Pharmacy Technician
Walgreens
03.2021 - Current
Pharmacy Training Coordinator
NeighborCare Retail Pharmacies
06.2003 - 05.2008
Certified Pharmacy Technician
CVS Pharmacy
02.1994 - 06.2003
Bachelor of Science - Biology
University of Maryland Baltimore County
Associate of Arts - Education Social Science
Harrisburg Area Community College
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