Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Carrazco

San Antonio

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

11
11
years of professional experience

Work History

Office Manager

Jackie's Auto Clinic
12.2022 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed complex customer complaints effectively, resolving issues promptly while maintaining client loyalty.

Clerk

United States Post Office
10.2019 - 12.2023
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Apartment Locating

Bucks to Move
02.2016 - 06.2019
  • Mentored new apartment locators providing training and guidance on best practices leading to their improved performance within first three months.
  • Coordinated with maintenance teams to address any issues or concerns raised by tenants after moving in successfully securing 90% tenant retention rate.
  • Conducted in-depth neighborhood analyses to provide clients with valuable insight into local housing markets.
  • Educated clients about rental laws and regulations, ensuring compliance throughout the leasing process.

Customer Service Representative

West Telemarketing
01.2014 - 01.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science -

Texas A&M San Antonio
San Antonio, TX
05-2025

Associate of Science -

Alamo Colleges
05-2015

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Jackie's Auto Clinic
12.2022 - Current

Clerk

United States Post Office
10.2019 - 12.2023

Apartment Locating

Bucks to Move
02.2016 - 06.2019

Customer Service Representative

West Telemarketing
01.2014 - 01.2016

Bachelor of Science -

Texas A&M San Antonio

Associate of Science -

Alamo Colleges

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Sandra Carrazco