Sandra Carretero
Account Manager
Jersey City,NJ
Summary
As an avid Anthropologist it is crucial to understand how our company's business priorities sometimes collide with the needs of our clients.
Proficient in aligning the partner's business needs to the company's goals successfully to build lasting relationships that grow the trust in our services and in turn increases product adoption/conversion.
Overview
2
2
Languages
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Account Manager
Booking.com
New York City, NY
05.2014 - Current
- Recently, exceeded Gross and Nett Room Nights by 28% during Q1-2021 vs Q1-2020 post and pre pandemic growth respectively.
- Acquired several new properties in Q2-2021 to strengthen portfolio performance.
- At the height of the pandemic I proactively reached out to Credit Control's department to help my 173 hotel partners manage their outstanding balances before their property’s state mandate closure.
- Prior to managing NYC hotels, I managed Atlantic City's Casinos growing market share by 35% YoY through active hospitality and world-class revenue management, MGM, Caesar’s and El Dorado are top business clients.
- KPIs consist of 240 hotel audits per quarter, and market trend reviews to increase product adoption.
- Intra-preneur project: Set aside 1 hour/week to contact closed hotels with outstanding balances, no rooms to sell, change of ownership or change of brand.
- Organize and host internal Team Learning Exchanges once/quarter.
- Share best practices and objections weekly to improve our tool’s story telling benefits.
- Intermediate in reading XML specs.
- Lead Ethics Ambassador: New York City office.
- Promoted from Coordinator to Revenue Manager 7 months after new hire,
- In my Coordinator role, I managed the State of Pennsylvania totaling +/- 5,000 hotel and non-hotel accommodations to boost their e-commerce presence.
Lead Guest Relations
Tribeca Grand Hotel
New York, NY
05.2012 - 05.2014
- Lead Guest Relations.
- Associate of the Quarter - 2013.
- Assist Director of Front Office and Front Office Managers in special projects, purchasing, and inventory.
- Performed peer to peer interviews.
Laboratory Assistant
Center for Applied Anthropology
Los Altos, CA.
03.2011 - 12.2011
- Established Foothill College's archaeology inventory collection/catalogue process.
- Install thermo-hygrometer to maintain artifact preservation facility -20 to -70 (°C).
- Curate and clean 9k year old mammoth bone from newly discovered dig site in Monterey Bay.
Sales Associate
Massage Envy
Sunnyvale, CA.
11.2010 - 12.2011
Guest Services
Stanford Park Hotel
Menlo Park, CA.
05.2008 - 08.2010
Front Desk Agent
Creekside Inn
Palo Alto, CA.
03.2006 - 05.2008
Education
Associate of Science - Anthropology
Foothill College
Los Altos, CA 01.2009 - 07.2012
Bachelor of Arts - Government and Politics
Saint John’s University
Staten Island, NY 10.2012 - 05.2013
Skills
Data trending
Data management
Troubleshooting
Teambuilding
Project Management
Critical thinking
Financial analysis and reporting
Timeline
Account Manager
Booking.com
05.2014 - Current
Bachelor of Arts - Government and Politics
Saint John’s University
10.2012 - 05.2013
Lead Guest Relations
Tribeca Grand Hotel
05.2012 - 05.2014
Laboratory Assistant
Center for Applied Anthropology
03.2011 - 12.2011
Sales Associate
Massage Envy
11.2010 - 12.2011
Associate of Science - Anthropology
Foothill College
01.2009 - 07.2012
Guest Services
Stanford Park Hotel
05.2008 - 08.2010
Front Desk Agent
Creekside Inn
03.2006 - 05.2008