Sandra Carrington
New Castle,DE
Overview
34
34
years of professional experience
Work History
Corporate Client Service Senior Analyst
Citibank, NA
01.2020 - Current
- Day-to-day designated point of contact for a portfolio of key/high revenue global clients.
- Responsible to manage client inquires timely in an effort to avoid Out of Standard cases
- Manage and own escalations to resolution through root cause analysis, creative problem solving strategies, and preventative measures
- Trend and analyze opportunities for client experience optimization, process efficiencies and risk mitigation
- Identify and implement precess improvements to reduce operating deficiencies and improve productivity across products and client services
- Engage partners to focus on issues and opportunities that differentiate Citi in the view of our clients
AVP, Financial Crime Compliance
HSBC Bank USA
04.2015 - 10.2019
- Acted as a Financial Crimes Payments SME to Financial Crimes officers, Commercial Banking, Global Payment
- Services, Global Banking Markets, Private Bank and Key Payments stakeholders
- Provided compliance support on Wire Transfers, Securities, Global Trade Receivables Finance and Check transactions
- Escalated issues for potential risk of Global Sanctions, Money Laundering (ML) or related bank policies
- Provided guidance and direction to FCC officers on resolution of complex cases and exceptions
- Trained new hires and newly established offshore team members on FCC policies and procedures
- Reviewed and referred all permissible OFAC exceptions (General Licenses, Government Contracts) identified by, officers to FCC Senior Advisory for tracking, reporting and submission to Global FCC team
- In addition to SME responsibilities, continued to perform all duties tasks of the FCC Officer
Officer, Compliance
10.2010 - 04.2015
- Provide compliance support to Global Payment Services, Lines of Business, and key Payments stakeholders on wire transfer transactions flagged for risk of OFAC, AML, or other payments risk related bank policy violation
- Reviewed and decisioned payments and SWIFT related messages escalated by wire transfer operations for possible prohibition due to vetted matches to OFAC SDN’s, Sanctioned Countries PEP’s, or AML
- Advised wire transfer operations of the appropriate course of action – Reject or block and report to OFAC, return, hold and gather further information, or execute payment
- Provided feedback to wire transfer operations for discounted alerts, providing rationale for learning and to improve efficiency
Senior Operations Specialist
HSBC Bank USA
06.2001 - 10.2010
- Promoted to Payments Investigations Team lead responsible for workflow management, guidance to team members on case handling, tracking and reporting daily production and quality to the Department Operations
- Manager
- Monitored investigator work queues to meet daily Service Level Agreements (SLA) for timeliness of inquiry handling
- Verified and released SWIFT messages, payments, and adjustment input by team members, returning work for correction of any errors
- Handled complex, aged investigation cases at the request of the Department Operations Manager
- Served as Officer-in-Charge, in the absence of the Department
Payments Investigator
Morgan Guarantee Trust/HSBC Bank
02.1995 - 06.2001
- Global Funds Transfer
- Morgan Guaranteed was bought out by HSBC in February 2017, I remained in the same position throughout the transition
- Handled all aspects of customer service and investigations on previous days incoming and outgoing wire transfers
- Provided customer service to branch representatives, correspondent banks, and clients via SWIFT, phone, and email for inquiries on USD wire transfers processed by HSBC Bank globally
- Researched and resolved high dollar/high risk inquiries concerning missing funds, unapplied funds, cancellations, returns, and value adjustments
- Trained new staff members on HSBC systems, and workflows
Payments Operator
Morgan Guarantee Trust
07.1988 - 02.1995
- Global Funds Transfer
- Processed, repaired, and verified FED, CHIPS, and book transfer payments
Education
Anti-Money Laundering and Sanctions Certification – International Compliance Association -
University of Manchester
Diploma -
Clara Barton High School
Brooklyn, NY06.1988
Timeline
Corporate Client Service Senior Analyst
Citibank, NA
01.2020 - Current
AVP, Financial Crime Compliance
HSBC Bank USA
04.2015 - 10.2019
Officer, Compliance
10.2010 - 04.2015
Senior Operations Specialist
HSBC Bank USA
06.2001 - 10.2010
Payments Investigator
Morgan Guarantee Trust/HSBC Bank
02.1995 - 06.2001
Payments Operator
Morgan Guarantee Trust
07.1988 - 02.1995
Anti-Money Laundering and Sanctions Certification – International Compliance Association -
University of Manchester
Diploma -
Clara Barton High School
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