Sandra Carvalho
Cranston,RI
Summary
Kind Medical Office Receptionist with 15 years of experience in healthcare appointment setting industry. Skilled in performing front desk duties, working with patients and processing payments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Randstad
03.2024 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Medical Receptionist
LifeSpan
04.2015 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Substitute Clerk
Providence School Department
09.2014 - 06.2015
- Expedited delivery times by promptly processing outgoing mail/packages using various couriers according to specific needs.
- Collaborated across multiple departments assisting with special projects ultimately contributing towards organizational goals.
- Facilitated collaboration among team members through effective communication and shared resources.
- Enhanced office efficiency by organizing files and streamlining administrative processes.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Medical Receptionist
Kathleen O'Heelan, MD
02.2011 - 08.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
Skills
- Bilingual in Portuguese and Spanish
- Data Entry
- Electronic Charting
- Microsoft Word
- Organized / Multi Tasker
- Customer Service
Timeline
Administrative Assistant
Randstad
03.2024 - 06.2024
Medical Receptionist
LifeSpan
04.2015 - 05.2023
Substitute Clerk
Providence School Department
09.2014 - 06.2015
Medical Receptionist
Kathleen O'Heelan, MD
02.2011 - 08.2014
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