Summary
Overview
Work History
Education
Skills
Timeline

Sandra S Casillas

Customer Service Representative/Secretary/Clerk
San Antonio,Texas

Summary

Expertise in delivering support services and resolving customer complaints. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Bring excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Delivers excellent customer service by practiced listening and speaking skills. Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing administrative responsibilities.

Overview

18
18
years of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Uber Partner

Uber
San Antonio, TX
01.2019 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Bexar County Elections

Bexar County
San Antonio, TX
01.2019 - Current
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Coordinated with 4-member team to verify proper placement and quantities of ballots and equipment.
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Furnished assistance and advice to new voters on proper steps and procedures.

Childcare Worker

Bandera City Church
San Antonio, TX
10.2018 - 10.2019


  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Distributed food, napkins and beverages in preparation for snack time.

Security Guard

Cerebus Security
San Antonio, United States
01.2017 - 01.2019
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.

Front Office Assistant

Trio Homeowners Association
San Antonio, TX
04.2017 - 06.2017
  • Produced high-quality communications for internal and external use.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Screened visitors and issued badges to maintain safety and security.
  • Took incoming calls, provided information and routed callers to correct personnel.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support, addressing routine and special requirements.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Clerk

Wanke Elementary School
San Antonio, TX
08.2012 - 06.2013
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Secretary

Veterans Affairs Hospital
San Antonio, TX
01.2003 - 01.2004
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Created and updated records and files to maintain document compliance.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained payroll information by calculating, collecting and entering data.

Clerk

Executive Office For Immigration Review
Houston, TX
01.2002 - 09.2003
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Produced high-quality communications for internal and external use.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.

Medical Unit Clerk

Veterans Administration Hospital
Houston, TX
03.1998 - 07.2002
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Collaborated with assistants and day surgery doctors to prepare and set up patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

High School Diploma -

Galena Park High School, Galena Park, TX
08.1987 - 06.1988

Some College (No Degree) - Criminal Justice

San Jacinto Community College, Houston, TX
05.2001 -

Completed 38 credits

Skills

    Dependable and reliable

undefined

Timeline

Uber Partner - Uber
01.2019 - Current
Bexar County Elections - Bexar County
01.2019 - Current
Childcare Worker - Bandera City Church
10.2018 - 10.2019
Front Office Assistant - Trio Homeowners Association
04.2017 - 06.2017
Security Guard - Cerebus Security
01.2017 - 01.2019
Clerk - Wanke Elementary School
08.2012 - 06.2013
Secretary - Veterans Affairs Hospital
01.2003 - 01.2004
Clerk - Executive Office For Immigration Review
01.2002 - 09.2003
San Jacinto Community College - Some College (No Degree), Criminal Justice
05.2001 -
Medical Unit Clerk - Veterans Administration Hospital
03.1998 - 07.2002
Galena Park High School - High School Diploma,
08.1987 - 06.1988

Similar Profiles

CREATE PROFILE
Sandra S CasillasCustomer Service Representative/Secretary/Clerk