Sandra S Casillas
Customer Service Representative/Secretary/Clerk
San Antonio,Texas
Summary
Expertise in delivering support services and resolving customer complaints. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Bring excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Delivers excellent customer service by practiced listening and speaking skills. Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing administrative responsibilities.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Uber Partner
Uber
San Antonio, TX
01.2019 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Bexar County Elections
Bexar County
San Antonio, TX
01.2019 - Current
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Coordinated with 4-member team to verify proper placement and quantities of ballots and equipment.
- Collected necessary information from voters to determine correct voting location and ballot.
- Furnished assistance and advice to new voters on proper steps and procedures.
Childcare Worker
Bandera City Church
San Antonio, TX
10.2018 - 10.2019
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Distributed food, napkins and beverages in preparation for snack time.
Security Guard
Cerebus Security
San Antonio, United States
01.2017 - 01.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Front Office Assistant
Trio Homeowners Association
San Antonio, TX
04.2017 - 06.2017
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Screened visitors and issued badges to maintain safety and security.
- Took incoming calls, provided information and routed callers to correct personnel.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine and special requirements.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Clerk
Wanke Elementary School
San Antonio, TX
08.2012 - 06.2013
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Secretary
Veterans Affairs Hospital
San Antonio, TX
01.2003 - 01.2004
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Offered technical support and troubleshot issues to enhance office productivity.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained payroll information by calculating, collecting and entering data.
Clerk
Executive Office For Immigration Review
Houston, TX
01.2002 - 09.2003
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
Medical Unit Clerk
Veterans Administration Hospital
Houston, TX
03.1998 - 07.2002
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Collaborated with assistants and day surgery doctors to prepare and set up patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
High School Diploma -
08.1987 - 06.1988
Some College (No Degree) - Criminal Justice
05.2001 -
Completed 38 credits
Skills
Dependable and reliable
GPS and route planning
Customer and client relations
Documentation and reporting
Office administration
Correspondence distribution
Customer/Client relations
Security awareness
Telephone skills
Mail handling
Sorting and labeling
Appointment Scheduling
Reminder calls
Problem-Solving
Multitasking Abilities
Timeline
Uber Partner - Uber
01.2019 - Current
Bexar County Elections - Bexar County
01.2019 - Current
Childcare Worker - Bandera City Church
10.2018 - 10.2019
Front Office Assistant - Trio Homeowners Association
04.2017 - 06.2017
Security Guard - Cerebus Security
01.2017 - 01.2019
Clerk - Wanke Elementary School
08.2012 - 06.2013
Secretary - Veterans Affairs Hospital
01.2003 - 01.2004
Clerk - Executive Office For Immigration Review
01.2002 - 09.2003
San Jacinto Community College - Some College (No Degree), Criminal Justice
05.2001 -
Medical Unit Clerk - Veterans Administration Hospital
03.1998 - 07.2002
Galena Park High School - High School Diploma,
08.1987 - 06.1988