SANDRA CASTANEDA
San Antonio,TX
Summary
Service-oriented receptionist with a 26 year background in a dental office. Core competencies include collecting payments, typing, scheduling, excellent communication customers and time management skills. Handles tasks with accuracy and efficiency.
Overview
23
23
years of professional experience
Work History
Dental Assistant/Health Service Specialist
CommuniCare Health Centers
09.2020 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
Receptionist
Deborah Diaz-Murphy DDS,PA
10.2001 - 09.2020
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Schedule appointments and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of the public
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
Education
San Antonio College of Denatal And Medical Assisting
San Antonio, TX07-1998
High School Diploma -
Harlandale High School
San Antonio, TX06.1992
Skills
- Customer and Personal Service
- Clerical
- Active Listening
- Monitoring
- Time Management
- Instructing
- Administration and Management
Timeline
Dental Assistant/Health Service Specialist
CommuniCare Health Centers
09.2020 - Current
Receptionist
Deborah Diaz-Murphy DDS,PA
10.2001 - 09.2020
High School Diploma -
Harlandale High School
San Antonio College of Denatal And Medical Assisting
Similar Profiles
LaToya DuckworthLaToya Duckworth
RN, Unit Manager at CommuniCare Health CentersRN, Unit Manager at CommuniCare Health Centers
PROSPER PAAGA BEHIENPROSPER PAAGA BEHIEN
Registered Nurse at CommuniCare Health CentersRegistered Nurse at CommuniCare Health Centers
Amandeep KaurAmandeep Kaur
Medical Assistant at CommuniCare Health CentersMedical Assistant at CommuniCare Health Centers