Sandra Castorena
Summary
Accomplished and energetic Manager with a solid history of achievement in Retail. Motivated leader with strong organizational and prioritization abilities.
Overview
9
9
years of professional experience
Work History
Optometrist Assistant
Dr. Julie Tonnu OD Inc
08.2023 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Provided crucial support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
BAKER
Albertsons
11.2022 - Current
- Inspected bakery area throughout the workday for compliance with health and safety standards
- Prepared diverse baked goods with a focus on both new and well-loved recipes
- Eliminated waste by rotating stock and promptly replenishing products
- Cleaned bakery equipment, storage room, and preparation areas
- Combined measured ingredients in bowls of mixing, blending, and cooking machinery
- Placed dough in pans, molds, or on sheets and baked in production ovens
- Decorated cakes, cookies and pastries with fun and artistic designs for events or seasonal offerings
STOCK CLERK
Target
01.2021 - 12.2022
- Restocked shelves, racks, and bins with the latest merchandise in attractive displays
- Positioned products on shelves and leveraged promotional displays to improve product visibility
- Maintained accurate log sheets of daily moves, scanned inventory and counting accurately, and engages with customers
- Assist fellow associates as needed throughout the store
- Cleaned display cases, shelves, and aisles regularly to keep the store professional and customer-ready
- Attached tags, labels, and tickets securely to merchandise for retail use
- Kept the team safe and efficient by maintaining clean tools, equipment, and work areas
PRODUCE ASSISTANT
Target
08.2017 - 12.2020
- Manage product ordering, stocking, processing and merchandising according to produce best practices and department standards
- When a guest enters the department, the most important responsibility becomes to acknowledge, greet, and engage that guest
- Lead a group of team members in performing daily duties to service our guests with premium quality, large selection, and ultimate service
- Provide training and guidance to employees in day-to day responsibilities
- Assist with preparation of work schedules and assign individuals based on routine as well as special needs in order to maintain appropriate labor levels to meet production requirements
- Supervise the work of all hourly team members involved in the operation of the produce department
- Assign tasks and responsibilities to team members on a daily basis; monitor production flow and status of assigned tasks
- Maintain complete and accurate sales and inventory records
- Ensure work area in maintained clean, neat, safe and organized
- Ensure a safe work environment for our employees and a safe customer experience for our customers
GUEST SERVICE ASSOCIATE
Target
04.2016 - 08.2017
- Confer with customers in person to provide information about products or services, returns, or cancel, or obtain details of complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customers' service by performing activities such as exchanging merchandise, refunding money and providing store credit
- Refer unresolved customer grievances to designated departments for further help
- Check to ensure that appropriate changes were made to resolve customers' problems
- Sign up customers for rewards programs
- Set up advertising signs and merchandise on shelves, counters, to attract customers and promote sales
KEY HOLDER
99 Cents Only Stores
09.2015 - 06.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Education
MEDICAL ASSISTANT CERTIFICATE - HEALTHCARE
Saddleback College
Mission Viejo, CA05.2024
HIGH SCHOOL DIPLOMA -
Capistrano Valley High School
01.2013
Skills
- Strong Work Ethic
- Efficient Learner
- Problem Solving
- Time Management
- Self-Confidence
- Bilingual
Timeline
Optometrist Assistant
Dr. Julie Tonnu OD Inc
08.2023 - Current
BAKER
Albertsons
11.2022 - Current
STOCK CLERK
Target
01.2021 - 12.2022
PRODUCE ASSISTANT
Target
08.2017 - 12.2020
GUEST SERVICE ASSOCIATE
Target
04.2016 - 08.2017
KEY HOLDER
99 Cents Only Stores
09.2015 - 06.2017
HIGH SCHOOL DIPLOMA -
Capistrano Valley High School
MEDICAL ASSISTANT CERTIFICATE - HEALTHCARE
Saddleback College
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