Summary
Overview
Work History
Education
Skills
Otherworkexperience
Volunteer Experience
Timeline
Generic

Sandra Castoreno

San Antonio,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience

Work History

Receptionist

Maverick Land Surveying
San Antonio, TX
03.2023 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Receptionist

Texas Security General
San Antonio, TX
09.2017 - Current
  • Receive, direct, triage incoming calls and fax messages in a timely and efficient manner to the appropriate team.
  • Provide office support services to ensure efficiency and effectiveness within the office daily.
  • Handle incoming/outgoing mail, regular, priority, and Fed Ex.
  • Assist with coordination of planning and preparation of meetings and conference calls.
  • Maintain adequate inventory of all office and kitchen supplies.
  • Coordinate the repair and maintenance of office equipment.
  • Contribute to overall team effort by ensuring communication is open and constant.
  • Process payments via phone.
  • File Auto/Home insurance claims.

Document Services Specialist I

USAA
05.2014 - 03.2016
  • Serves as a workflow coordinator.
  • Acquires and applies advanced knowledge of document management systems and equipment, as well as product, services and processes.
  • Serves as a resource to less experienced team members on escalated issues of a routine nature to resolve customer and member issues related to document management services.
  • Provides technical and/or analytical services supporting multiple document management and distribution core skills for inbound, outbound and/or fulfillment processes to include skills obtained at previous two levels, PLUS ALL of the following core skills: building production schedules; analysis and reporting on production results for a single core process or system; proactively identifying and recommending production improvement initiatives; serving as principle user during business system maintenance and change processes.
  • Participates in process improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise.

Document Services Specialist II

USAA
01.2009 - 01.2014
  • Collaborated with team members to resolve customer and member issues and to identify appropriate issues for escalation related to document management services.
  • Provided technical and/or analytical services supporting multiple document management and distribution core skills for inbound, outbound, and/or fulfillment processes to include core skills obtained at previous level.
  • As well as monitor daily work output; inserting production equipment; printing production equipment; staging work and conducting QC reviews.
  • Participated in process improvement initiatives within area of expertise, for assigned company/staff agency, and/or across enterprise.
  • Provided input on documents created by Member Service Representative (MSR).
  • Researched, analyzed and provided recommendations to resolve customer and member issues related to document management services.

Document Services Specialist Ill

USAA
01.2008 - 01.2009
  • Acquired and applied intermediate knowledge of document management systems and equipment, as well as product services and processes.
  • Seek guidance from team members to resolve customer and member issues, and to identify appropriate issues for escalation related to document management services.
  • Provided technical and/or analytical services supporting two or more document management and distribution core skills for inbound, outbound and fulfillment processes to include at least two or more of the following core skills: sort, open and inspect documents; assembly and prep documents for distribution, singled document indexing, manual document insertion; mail sort machine operation; material movement coordination; document scanning; document routing to include complex indexing; member data system updates; collate and insert multiple document packets.
  • Support process improvement initiatives within are of expertise, for assigned company/staff agency, and/or across enterprise.

Education

High School Diploma -

Thomas A Edison High School
San Antonio, TX
06-2000

Skills

  • USAA system- Work Portal
  • Right Fax Utility
  • TSO7
  • Endicia
  • IMS
  • Federal Express
  • Microsoft Office (Word, Outlook, Excel, PowerPoint, Access)
  • DWIQ
  • Smart Label
  • Bilingual (English/Spanish)
  • USAA system-CLO/CLA
  • USAA system-Cadence (Assisted with Implementation)
  • USAA system-Unifi

Otherworkexperience

  • USAA EDM Mail Processor II (2006-2008)
  • USAA Bank Fulfillment Splst IV – VMC (2005-2006)

Volunteer Experience

  • Season of Sharing
  • United Way
  • Sunshine Cottage (School for the Deaf)

Timeline

Receptionist

Maverick Land Surveying
03.2023 - Current

Receptionist

Texas Security General
09.2017 - Current

Document Services Specialist I

USAA
05.2014 - 03.2016

Document Services Specialist II

USAA
01.2009 - 01.2014

Document Services Specialist Ill

USAA
01.2008 - 01.2009

High School Diploma -

Thomas A Edison High School

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Sandra Castoreno