Summary
Overview
Work History
Education
Skills
Remote Work Ready - Setup
Languages
Timeline
Generic

Sandra Castro

Ontario,CA

Summary

Dedicated and empathetic professional with 10 years of experience as a medical receptionist and over 15 years as a full-time caregiver. Skilled in phone communication, patient support, and multitasking. Seeking a remote customer service role where compassion, problem-solving, and attention to detail are valued.

Overview

28
28
years of professional experience

Work History

Full-Time Caregiver & Household Manager Co

Full-Time Caregiver & Household Manager
01.2007 - Current
  • Managed household responsibilities for two children and coordinated all family needs
  • Handled scheduling, transportation, and medical care for children and family
  • Supported 2 children emotionally and academically while managing household finances
  • Demonstrated resilience and adaptability during health challenges

Medical Receptionist

Administrative Resources
07.2006 - 01.2007
  • Answered multi-line phones, scheduled appointments, and managed patient intake
  • Provided clear and compassionate support to patients and families
  • Maintained accurate records and handled insurance paperwork
  • Resolved conflicts calmly and kept the front desk running smoothly

Medical Receptionist

Benacare Medical Center
09.2005 - 04.2006
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Medical Receptionist

Administrative Resources
04.2002 - 02.2005
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.

Medical Receptionist

Dr Tyson Shih
01.1997 - 04.2002
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Education

High School Diploma -

Ontario High School
Ontario, CA
06.1995

Skills

  • Excellent phone and verbal communication
  • Calm under pressure
  • Strong organizational skills
  • Multitasking skills
  • Typing
  • Basic email
  • Calendar
  • Data entry
  • Familiar with Microsoft Word
  • Familiar with Zoom
  • Familiar with Google Docs
  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Flexible schedule and availability

Remote Work Ready - Setup

  • Quiet space for work-from-home setup
  • High-speed internet, computer, and USB headset
  • Self-motivated and reliable with flexible availability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Full-Time Caregiver & Household Manager Co

Full-Time Caregiver & Household Manager
01.2007 - Current

Medical Receptionist

Administrative Resources
07.2006 - 01.2007

Medical Receptionist

Benacare Medical Center
09.2005 - 04.2006

Medical Receptionist

Administrative Resources
04.2002 - 02.2005

Medical Receptionist

Dr Tyson Shih
01.1997 - 04.2002

High School Diploma -

Ontario High School

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