Sandra Ceci
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant for the Will County Board
Will County Board
08.2019 - Current
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Working with Department Heads in creating agendas, as well as maintaining meeting minutes for Will County Website and Archive Department
- Provide confidential clerical support, and tracking County Board Members attendance
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ordering and maintaining department office supplies
- Works well with other team members, to maintain a positive work environment.
Director of Medical Records
Salem Village Nursing Home & Rehabilitation Center
01.2016 - 08.2019
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
Customer Service Representative
AT&T
01.2000 - 06.2016
- Provided worldwide customer service and sales in high volume fast pace inbound call center for a Fortune 500 Company
- Specializing in sales to benefit new customers as well as retention for existing customer sales base
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Go to person to assist management with training of new products and promotions
- Maintained and exceeded company standards for call volume and customer service satisfaction.
Secretary/Administrative Assistant
John F. Belom, Attorney
06.2013 - 01.2016
- Office Organization & Administration
- Records & Database Management
- General Bookkeeping
- Meeting and Event Planning.
Education
Business Studies -
Joliet Junior College
Joliet, ILSkills
- Customer Service
- Management
- Administrative Support
- Clerical Experience
- Records Management
- Problem Solving
Personal Information
Title: Administrative Assistant
Timeline
Administrative Assistant for the Will County Board
Will County Board
08.2019 - Current
Director of Medical Records
Salem Village Nursing Home & Rehabilitation Center
01.2016 - 08.2019
Secretary/Administrative Assistant
John F. Belom, Attorney
06.2013 - 01.2016
Customer Service Representative
AT&T
01.2000 - 06.2016
Business Studies -
Joliet Junior College
Similar Profiles
Marlon GayleMarlon Gayle
Housing Manager at Levy County Board of County CommissionersHousing Manager at Levy County Board of County Commissioners
Cassandra HallCassandra Hall
911 Public Safety Telecommunicator at Columbia County Board of County Commissioners911 Public Safety Telecommunicator at Columbia County Board of County Commissioners
Randi Lee SwindermanRandi Lee Swinderman
Regional Manager at Collier County Board of County CommissionersRegional Manager at Collier County Board of County Commissioners
Jackie AdamsJackie Adams
Kanwha County Board of Education at Kanawha County SchoolsKanwha County Board of Education at Kanawha County Schools
Ryan ColoRyan Colo
Citizen Review Board Member, Douglas County at State Of Oregon Judicial DepartmentCitizen Review Board Member, Douglas County at State Of Oregon Judicial Department