Sandra Cephas
Customer service
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Resurrection Ministries-Columbus, OH
09.2017 - Current
- Provides administrative and clerical assistance to the senior bishop which includes written and oral communications with ministerial staff, church Laymen and the community at large
- Filing and records management systems, maintaining church calendars and schedules and other office and fiscal procedures.
Administrative Assistant
Resurrection Ministries Church
01.1999 - Current
- Provides administrative and clerical assistant to the Sr
- Bishop which includes written and oral communications with ministerial staff, church laymen, and the community at large; filing and records-management systems, maintaining church calendars and schedules; and other office and fiscal procedures.
Quality Control Specialist
JCPenney-Columbus, OH
01.2019 - 06.2021
- Responsible for monitoring and maintaining a set of consistent standards for inbound sales 500+ staffers call center
- Duties included monitoring and grading individual call center members via oversight recording for training purposes
- Performance reviews included but not limited to
- Quality issues and planning processes to decrease the instance of poor Customer Service
- The last 12 months was affected by Covid 19 and the call center was transformed into a home based division whereby I continued my duties without interruption from my home office with JCPenney, providing the computer equipment and the necessary training to move forward.
Transcriber For Hearing Impaired
Teleperformace Call Center-Columbus, OH
01.2017 - 01.2018
- Transcribed telephone conversations for hearing impaired customers who owned translation equipment in order to read what was being said.
TSR III SPECIAL SERVICES DESK
Safelite Auto Glass-Columbus, OH
01.2013 - 01.2016
- TSR III Special Services Desk 2013 - 2016 Answer and make inbound and outbound sales calls with individual customers, insurance representatives, and corporate accounts effectively guiding and scheduling appointments
- Provided solutions to resolve customer complaints and concerns; entered data into the computer system in real time, editing for accuracy during the call.
Executive Assistant to the President
Columbus Urban League
01.1994 - 01.2005
- Responsible for the administration and office management of the President's Office on a day to day basis
- Served as senior clerical officer for $8M non-profit agency and supervised lobby and reception staff
- Answered telephones, managed schedules and appointments for the President/CEO; managed correspondence including writing letters, speeches, presentations, etc
- On behalf of the President/CEO
- Served as Board Liaison, maintained meeting minutes; administered departmental budget, technology, and served as special events coordinator
- Produced various reports including the annual report and newsletter
- Communicated with the general public exhibiting excellent customer service skills, using all forms of media, i.e
- Print, electronic, and online
- Maintained records and central filing system.
Education
Certificate in Fundraising Management -
University of Indianapolis
Indianapolis, INDiploma -
Rippowam High School
Stamford, CTCertification in Secretarial Science -
Steven's Business School
Boston, MA06.1972
Skills
- Microsoft Office (10 years)
- Administrative Assistant (10 years)
- Customer Service (10 years)
- Public Relations
- Clerical Support
- Appointment Scheduling
- Quality Assurance
- Bookkeeping
Additionalinformation
Over 20+ years' administrative assistant and management support experience with a commitment to meeting and resolving challenges resulting in total quality service delivery. Over 7 years call center experience, both in-house and home-based. Accomplished Executive assistant with highly developed organizational skills, detailed oriented, proficient with Microsoft Office programs, staff supervision, employee training; adherence to company standards; and customer relations. Proficient in scheduling, travel management, meeting minutes, critical thinking, and monthly reporting. Experienced in customer service skills i.e. Telephone customer care and troubleshooting; face to face interpersonal skills., High level of integrity and standards of confidentiality, Experienced Executive Assistant to the President for an $8M non-profit corporation., Skilled liaison to the Board of Directors, Purchased and maintained supplies and inventory, Skillful problem solver and conflict resolution manager, Excellent written and oral communication skills, Skilled in Microsoft Office 365, Experienced Customer Service Representative
Timeline
Quality Control Specialist
JCPenney-Columbus, OH
01.2019 - 06.2021
Administrative Assistant
Resurrection Ministries-Columbus, OH
09.2017 - Current
Transcriber For Hearing Impaired
Teleperformace Call Center-Columbus, OH
01.2017 - 01.2018
TSR III SPECIAL SERVICES DESK
Safelite Auto Glass-Columbus, OH
01.2013 - 01.2016
Administrative Assistant
Resurrection Ministries Church
01.1999 - Current
Executive Assistant to the President
Columbus Urban League
01.1994 - 01.2005
Certificate in Fundraising Management -
University of Indianapolis
Diploma -
Rippowam High School
Certification in Secretarial Science -
Steven's Business School
Similar Profiles
Sloan DolanSloan Dolan
Housekeeping Cleaner at Resurrection Cleaning CompanyHousekeeping Cleaner at Resurrection Cleaning Company
Jason GantJason Gant
Lead Pastor of Kids & Families at Church of the ResurrectionLead Pastor of Kids & Families at Church of the Resurrection
MATILDA SALAKOMATILDA SALAKO
Float Nurse Cardiac Telemetry at Ascension Resurrection HospitalFloat Nurse Cardiac Telemetry at Ascension Resurrection Hospital
Patricia SmithPatricia Smith
Administrative Assistant/Administrative Legal Assistant at Grider Law FirmAdministrative Assistant/Administrative Legal Assistant at Grider Law Firm
Erin WoodErin Wood
Administrative Assistant at GlasswerksAdministrative Assistant at Glasswerks