SANDRA CERVANTES
Bakersfield,CA
Summary
Seeking a customer service or server position where my knowledge, attention to clients’ needs, efficiency and responsible attitude will be of service.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
Tierra Del Sol
11.2024 - Current
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Tracked client progress, behavior, and health changes to enhance care coordination.
Activity Assistant
Golden Achers Daycare Center
01.2022 - 01.2023
- Schedule and monitor client activities. Maintain records of client condition and progress.
- Entertain, converse with, or read aloud to clients to keep them mentally healthy and alert.
- Promote optimistic outlook and successful life skills. Engage clients in activities to promote vitality and health.
- Cultivate a well balanced and supportive environment where each client receive the attention needed.
- Maintain a clean, safe organized, structured and efficient work environment.
- Interact with large numbers of clients. Work comfortably with diverse groups.
- Monitor procedures, create and follow schedules, serve meals for retirees.
- Focus on exceptional quality assistance and customer care.
- Contribute to client retention by providing exceptional customer service.
Server
The Village Retirement Home
01.2019 - 01.2021
- Responsible for processing customers’ food and beverage orders; assisting with menu selections.
- Contribute to client retention by providing exceptional customer service.
- Maintain all working areas neat and organized, clean, safe and positive environment.
- Responsible for processing customers’ food and beverage orders; assisting with menu selections.
- Focus on exceptional quality assistance and customer care.
Food Server/Customer Service
Daphne’s California Greek
01.2017 - 01.2019
- A range of customer service and cashier duties with the focus on customer satisfaction.
- Operate cash register; process all cash transactions and all forms of payment.
- Provide information to customers. Resolve customer issues and concerns.
- A range of customer service and cashier duties with the focus on customer satisfaction.
- Interact with large numbers of customers. Work comfortably with diverse customer groups.
- Assure adherence to safety rules and restaurant regulations.
Server/Cashier
Dog Haus Restaurant
01.2002 - 01.2010
- Contribute to client retention by providing exceptional customer service.
- Maintain all working areas neat and organized, clean, safe and positive environment.
- Stocking, shelving, inventory and quality control.
- All cashier duties, assist with kitchen management; workflow prioritization and inventory control.
- Maintain all working areas neat and organized, clean, safe and positive environment.
- Focus on exceptional quality assistance and customer care.
- Responsible for processing customers’ food and beverage orders; assisting with menu selections.
- Focus on exceptional quality assistance and customer care.
Skills
- Experienced adult care service provider -1y
- Attention to detail while multitasking -15y
- Experience in food industry & customer service 15y
- Fast task completion, organized -15y
- Fluent English-Spanish bilingual -21y
- Detail oriented while focused on quality work 15y
- Proven track record of reliability and quality 15y
- Resourceful, responsible, efficient and caring 15y
Timeline
Direct Support Professional
Tierra Del Sol
11.2024 - Current
Activity Assistant
Golden Achers Daycare Center
01.2022 - 01.2023
Server
The Village Retirement Home
01.2019 - 01.2021
Food Server/Customer Service
Daphne’s California Greek
01.2017 - 01.2019
Server/Cashier
Dog Haus Restaurant
01.2002 - 01.2010
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