Sandra Chavez
Ft. Washington,MD
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
5
5
years of professional experience
Work History
Bartender
Limani
10.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Rappahannock Oyster Bar
09.2022 - 06.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess
La Vie
08.2019 - 03.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Crossland High School
Temple Hills, MD08.2020
Skills
- Verbal and Written Communication
- Team Player
- Warm and Welcoming
- Guest Greeting and Seating
- Personable and Friendly
Languages
Spanish
English
Timeline
Bartender
Limani
10.2023 - Current
Server
Rappahannock Oyster Bar
09.2022 - 06.2024
Hostess
La Vie
08.2019 - 03.2022
High School Diploma -
Crossland High School
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