Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Chetouane

Davenport,FL

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Equipped with serving, receptionist, and restaurant experience that has fostered exponential growth in communication abilities.

Overview

5
5
years of professional experience

Work History

Server

Westgate River Ranch
12.2024 - 08.2025
  • Cultivated warm relationships with the regular customers.
  • Restocked supplies, ice, trays, and delivery bags during slow periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions and recommended items.

Front Desk Receptionist

Mariott's Cypress Harbour Villas
07.2022 - 12.2024
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Achieved sales targets by promoting special treatments, additional services, and products.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled, coordinated and confirmed guest appointments through the company's preferred booking website.
  • Handled payments and processed credit card transactions.

Amazon Warehouse Associate

Amazon
11.2021 - 06.2022
  • Consistently lifted materials weighing as much as 70 pounds.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets.
  • Assembled pallets and crates for secure transportation of materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Learned how to navigate a large and busy environment while maintaining efficient and accurate work as to not negatively affect my team.

Panera Bread Team Member

Panera Bread
06.2020 - 09.2021
  • Kept work areas clean, organized, and safe.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking.
  • Regularly interacted with customers in the early hours of the morning, building my customer service skills and troubleshooting abilities.
  • Maintained positive relations with our regular customers.

Education

Associate of Arts - Art History

Valencia Community College
Orlando, FL
06-2026

High School Diploma -

Ridge Community Highschool
Davenport, FL
06-2021

Skills

  • Outgoing Personality
  • Customer Service
  • Multitasking Abilities
  • People Oriented
  • Research
  • Credit card processing
  • Cash handling expertise

Timeline

Server

Westgate River Ranch
12.2024 - 08.2025

Front Desk Receptionist

Mariott's Cypress Harbour Villas
07.2022 - 12.2024

Amazon Warehouse Associate

Amazon
11.2021 - 06.2022

Panera Bread Team Member

Panera Bread
06.2020 - 09.2021

Associate of Arts - Art History

Valencia Community College

High School Diploma -

Ridge Community Highschool

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